Which industrial product service system fits best? Evaluating flexible alternatives based on customers' preference drivers

Journal of Manufacturing Technology Management

Volumn 20, Issue 5, 2009, Pages 640-653

  Rese, Mario ^a   Strotmann, Wolf Christian ^a   Karger, Markus ^a  

^a RUHR UNIVERSITY BOCHUM   (Germany)

Author keywords

Customers; Decision making; Industrial services; Services

Indexed keywords

BUSINESS MODELS; CORE COMPETENCE; CUSTOMER DECISIONS; CUSTOMER NEED; CUSTOMER PREFERENCES; CUSTOMER PROBLEMS; CUSTOMERS; DESIGN/METHODOLOGY/APPROACH; ECONOMIC RESEARCH; INDUSTRIAL PRODUCT; INDUSTRIAL SERVICES; INFLUENCE FACTORS; KNOW-HOW; PREFERENCE CHANGE; SERVICES; THEORETICAL BASIS; VALUE-BASED;

AUTOMOBILE DRIVERS; DECISION MAKING; SALES; TECHNOLOGY TRANSFER;

CUSTOMER SATISFACTION;

EID: 70349208966     PISSN: 1741038X     EISSN: None     Source Type: Journal    
DOI: 10.1108/17410380910961037     Document Type: Article

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