'Broken expectations' from a global business perspective

Conference on Human Factors in Computing Systems - Proceedings

Volumn , Issue , 2009, Pages 4267-4272

  Koca, Aylin ^a   Karapanos, Evangelos ^a   Brombacher, Aarnout C ^a  

^a EINDHOVEN UNIVERSITY OF TECHNOLOGY   (Netherlands)

Author keywords

Business value of usability; Soft reliability

Indexed keywords

BUSINESS VALUE OF USABILITY; CONSUMER ELECTRONICS PRODUCTS; DATA RESOURCES; GLOBAL BUSINESS; OPERATIONAL METHODS; PRODUCT DEVELOPMENT PROCESS; QUALITATIVE DATA; REJECTION RATES; SOFT RELIABILITY; SYSTEMATIC ANALYSIS; USER FEEDBACK;

ABSTRACTING; HUMAN ENGINEERING; ONTOLOGY; PRODUCT DEVELOPMENT; PROJECT MANAGEMENT;

CONSUMER ELECTRONICS;

EID: 70349173054     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1145/1520340.1520651     Document Type: Conference Paper

References (8)

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8. Overton, D. "No Fault Found" Returns Cost the Mobile Industry $4.5 Billion per Year. WDS Global Media Bulletin, July 2006.