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Volumn 14, Issue 4, 2008, Pages 277-289

It is not just about the schedule: Key factors in effective reference desk scheduling and management

Author keywords

Body language; Collegiality; Community college libraries; Library management theories; Patron awareness; Reference desk scheduling; Time management

Indexed keywords


EID: 68949115767     PISSN: 02763915     EISSN: 15452522     Source Type: Journal    
DOI: 10.1080/02763910802336423     Document Type: Article
Times cited : (3)

References (11)
  • 1
    • 2942677409 scopus 로고    scopus 로고
    • Bound in honor: How honor values and insults affect the experience and management of conflicts
    • Beersma, B., F. Harnick, and M. J. J. Gerts. 2003. Bound in honor: How honor values and insults affect the experience and management of conflicts. The International Journal of Conflict Management 14:75-94.
    • (2003) The International Journal of Conflict Management , vol.14 , pp. 75-94
    • Beersma, B.1    Harnick, F.2    Gerts, M.J.J.3
  • 3
    • 4744353569 scopus 로고    scopus 로고
    • An empirical investigation of the impact of non-verbal communication on service evaluation
    • Gabbot, M., and G. Hogg. 2002. An empirical investigation of the impact of non-verbal communication on service evaluation. European Journal of Marketing 34:384-398. http://web16.epnet.com.
    • (2002) European Journal of Marketing , vol.34 , pp. 384-398
    • Gabbot, M.1    Hogg, G.2
  • 4
    • 85010604446 scopus 로고    scopus 로고
    • Plays well with others, or the importance of collegiality within a reference unit
    • Jones, D. A. 1997. Plays well with others, or the importance of collegiality within a reference unit. The Reference Librarian 59:163-175.
    • (1997) The Reference Librarian , vol.59 , pp. 163-175
    • Jones, D.A.1
  • 6
    • 84858659992 scopus 로고    scopus 로고
    • Cooperative reference desk scheduling and its effects on professional collegiality
    • King, V. 2003. Cooperative reference desk scheduling and its effects on professional collegiality. The Reference Librarian 83/84:97-118.
    • (2003) The Reference Librarian , vol.83-84 , pp. 97-118
    • King, V.1
  • 7
    • 68949121382 scopus 로고    scopus 로고
    • The hidden service of reference work
    • Massey, T. 2003. The hidden service of reference work. Library Mosaics 14:19.
    • (2003) Library Mosaics , vol.14 , Issue.19
    • Massey, T.1
  • 9
    • 68949110678 scopus 로고
    • Day to day management of reference services
    • Quoted in King 2003, 98
    • Neville, S. H. 1982. Day to day management of reference services. The Reference Librarian 3:15-27. Quoted in King 2003, 98.
    • (1982) The Reference Librarian , vol.3 , pp. 15-27
    • Neville, S.H.1
  • 11
    • 68949087026 scopus 로고    scopus 로고
    • Eight days a week: The art of reference desk scheduling
    • Stelk, R., and S. Lu. 1997. Eight days a week: The art of reference desk scheduling. The Reference Librarian 59:37-50.
    • (1997) The Reference Librarian , vol.59 , pp. 37-50
    • Stelk, R.1    Lu, S.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.