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Volumn 4, Issue 1, 2009, Pages 52-58

How to measure client satisfaction with stop smoking services: A pilot project in the UK national health service

Author keywords

Client satisfaction; Pilot survey; Stop smoking service

Indexed keywords


EID: 68549130508     PISSN: None     EISSN: 18342612     Source Type: Journal    
DOI: 10.1375/jsc.4.1.52     Document Type: Article
Times cited : (7)

References (11)
  • 1
    • 0003921624 scopus 로고    scopus 로고
    • Department of Health. The Stationery Office, London. Available at
    • Department of Health. (2000). The NHS Plan: A plan for investment, a plan for reform. The Stationery Office, London. Available at http://www.doh.gov.uk/nhsplan/default.htm
    • (2000) The NHS Plan: A plan for investment, a plan for reform
  • 5
    • 27144485832 scopus 로고    scopus 로고
    • The effects of customer satisfaction, relationship commitment dimensions, and triggers on customer retention
    • Gustafsson, A., Johnson, M.D., & Roos, I. (2005). The effects of customer satisfaction, relationship commitment dimensions, and triggers on customer retention. Journal of Marketing, 69(4), 210-218.
    • (2005) Journal of Marketing , vol.69 , Issue.4 , pp. 210-218
    • Gustafsson, A.1    Johnson, M.D.2    Roos, I.3
  • 6
    • 68549133709 scopus 로고    scopus 로고
    • National survey of English stop smoking service co-ordinators: Baseline survey analysis report
    • November 9, 2007
    • Hackshaw, L. (2007). National survey of English stop smoking service co-ordinators: Baseline survey analysis report. Personal communication, November 9, 2007.
    • (2007) Personal communication
    • Hackshaw, L.1
  • 7
    • 84945514924 scopus 로고    scopus 로고
    • Kirklees Primary Care Trust. April 2007, Available at
    • Kirklees Primary Care Trust. (2007). North Kirklees Public Health Resource Centre. April 2007, Issue 3. Available at http://www.phrc.kirkleespct.nhs.uk/HPAC/ClickCounter?action=d&resourceId=6209&url=uploads/hpnorthkirklees/pdf/n3.pdf
    • (2007) North Kirklees Public Health Resource Centre , Issue.3
  • 9
    • 68549115747 scopus 로고    scopus 로고
    • National Treatment Agency for Substance Misuse. London: National Treatment Agency for Substance Misuse
    • National Treatment Agency for Substance Misuse. (2006). The NTA's first annual user satisfaction survey 2005. London: National Treatment Agency for Substance Misuse.
    • (2006) The NTA's first annual user satisfaction survey 2005
  • 10
    • 68549133708 scopus 로고    scopus 로고
    • SPSS for Windows. Rel. 13.0.1. 2004. Chicago, SPSS Inc
    • SPSS for Windows. (2004) Rel. 13.0.1. 2004. Chicago, SPSS Inc.
    • (2004)
  • 11
    • 23444448206 scopus 로고    scopus 로고
    • Oxford, Blackwell Publishing
    • West, R. (2006). Theory of addiction. Oxford, Blackwell Publishing.
    • (2006) Theory of addiction
    • West, R.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.