Continuity of care and rapid access: The potential impact of appointment systems*

Primary Health Care Research and Development

Volumn 8, Issue 3, 2007, Pages 235-242

  Gill, Navjot ^b   Freeman, George K ^a  

^a IMPERIAL COLLEGE LONDON   (United Kingdom)

^b NONE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 68149157107     PISSN: 14634236     EISSN: 14771128     Source Type: Journal    
DOI: 10.1017/S146342360700028X     Document Type: Article

References (10)

1. Boulton, M., Tarrant, C., Windridge, K., Baker, R. and Freeman, G.K. 2006: How are different types of continuity achieved? A mixed methods longitudinal study. British Journal of General Practice 56,749-55.
2. Department of Health. 2001: The NHS plan: a plan for investment, a plan for reform. London: HMSO.
3. Department of Health. 2006: Our health, our care, our say: a new direction for community services. HMSO, Cm 6737. Retriehqqmyewnved 14 February 2006 from http://www.dh.gov.uk/PublicationsAndStatistics/Publications/PublicationsPolicy AndGuidance/PublicationsPolicyAndGuidance Article.
4. Haggerty, J.L., Reid, R.J., Freeman, G.K., Starfield, B.H., Adair, C.E. and McKendry, R.A. 2003: Synthesis of the concept of ‘continuity of care’ in the health and policy literature. British Medical Journal 327,1219-21.
5. Hjortdahl, P. and Laerum, E. 1992: Continuity of care in general practice: effect on patient satisfaction. British Medical Journal 304,1287-90.
6. Howie, J.G.R., Heaney, D.J., Maxwell, M., Walker, J.J., Freeman, G.K. and Rai, H. 1999: Quality at general practice consultations: cross-settional survey. British Medical Journal 319,736-43.
7. Murray, M and Berwick, D.M. 2003: Advanced access: reducing waiting and delays in primary care. Journal of American Medical Association 289,1035-40.
8. National Primary Care Development Team. 2005: Retrieved 14 February 2006 from http://www.npdt.org/Pre-Bookable.pdf.
9. Pickin, M., O'Cathain, A., Sampson, F.C. and Dixon, S. 2004: Evaluation of advanced access in the national primary care collaborative. British Journal of General Practice 54,334-40.
10. Salisbury, C., Manku-Scott, T., Moore, L., Chalder, M. and Sharp, D. 2002: Questionnaire survey of users of NHS walk-in centres: observational study. British Journal of General Practice 52,554-60.