Measuring patient's expectation and the perception of quality in LASIK services

Health and Quality of Life Outcomes

Volumn 7, Issue , 2009, Pages

  Lin, Deng Juin ^a   Sheu, Ing Cheau ^a   Pai, Jar Yuan ^a,b   Bair, Alex ^c   Hung, Che Yu ^d,e   Yeh, Yuan Hung ^a   Chou, Ming Jen ^a,b  

^a CHUNG SHAN MEDICAL UNIVERSITY   (Taiwan)

^b CHUNG SHAN MEDICAL UNIVERSITY HOSPITAL   (Taiwan)

^c Bair's Eye Center   (Taiwan)

^d CAPITAL UNIVERSITY OF ECONOMICS AND BUSINESS   (China)

^e StatSoft Holdings Inc   (Taiwan)

Author keywords

[No Author keywords available]

Indexed keywords

ADOLESCENT; ADULT; ARTICLE; CONSTRUCT VALIDITY; CONTENT VALIDITY; CONVERGENT VALIDITY; EDUCATIONAL STATUS; FEMALE; HEALTH CARE QUALITY; HUMAN; INTERNAL CONSISTENCY; KERATOMILEUSIS; MAJOR CLINICAL STUDY; MALE; PATIENT ATTITUDE; PATIENT SATISFACTION; PREDICTIVE VALIDITY; QUESTIONNAIRE; RELIABILITY; SERVQUAL QUESTIONNAIRE; STRUCTURAL EQUATION MODELING; VALIDITY; HEALTH SERVICES RESEARCH; METHODOLOGY; MIDDLE AGED; OUTCOME ASSESSMENT; PSYCHOLOGICAL ASPECT; PSYCHOMETRY; REPRODUCIBILITY; STANDARD; STATISTICS; TAIWAN; VALIDATION STUDY;

ADOLESCENT; ADULT; FEMALE; HEALTH SERVICES RESEARCH; HUMANS; KERATOMILEUSIS, LASER IN SITU; MALE; MIDDLE AGED; OUTCOME ASSESSMENT (HEALTH CARE); PATIENT SATISFACTION; PSYCHOMETRICS; QUALITY OF HEALTH CARE; QUESTIONNAIRES; REPRODUCIBILITY OF RESULTS; TAIWAN; YOUNG ADULT;

EID: 68049137652     PISSN: None     EISSN: 14777525     Source Type: Journal    
DOI: 10.1186/1477-7525-7-63     Document Type: Article

References (35)

1. Jacobs BJ Deutsch TA Rubenstein JB Reproducibility of corneal flap thickness in LASIK Ophthalmic Surg Lasers. 1999, 30(5):350-353 10334021
2. Guell JL Gris O Muller AD Corcostegui B LASIK for the correction of residual refractive errors from previous surgical procedures Ophthalmic Surg Lasers. 1999, 30(5):341-349 10334020
3. Nakamura K Bissen-Miyajima H Toda I Horim Y Tsubota K Effect of Laser in situ keratomileusis correction on contrast visual acuity Journal of Cataract & Refractive Surgery 2001, 27:357-361 10.1016/ S0886-3350(00)00745-8
4. Gronroos C A service quality model and its marketing implications Eur J Mark 1984, 18:36-44 10.1108/EUM0000000004784
5. Parasuraman A Zeithaml VA Berry LL A Conceptual Model of Service Quality and Its Implications for Futuring Research Journal of Marketing 1985, 49:41-50 10.2307/1251430
6. Bankauskaite V Saarelma O Why are people dissatisfied with medical care services in Lithuania? A qualitative study using responses to open-ended questions Int J Qual Health Care 2003, 15:23-29 10.1093/intqhc/15.1.23 12630798
7. Speight J Assessing patient satisfaction: concepts, applications, and measurement Value in Health 2005, 8:S6-S8 10.1111/ j.1524-4733.2005.00071.x 16336490
8. Sitzia J How valid and reliable are patient satisfaction data? An analysis of 195 studies Int J Qual Health Care 1999, 11:1131-1328 10.1093/intqhc/11.4.319
9. Parasuraman A Zeithaml VA Berry LL SERVQUAL: A Multiple item Scale for Measuring Consumer Perceptions of Service Quality Journal of Marketing 1988, 64:12-40
10. Rao KD Peters DH Bandeen-Roche K Towards patient-centered health services in India - a scale to measure patient perceptions of quality Int J Qual Health Care 2006, 18:414-421 10.1093/intqhc/mzl049 17012306
11. Duong DV Binns CW Lcc AH Hipgravc DB Measuring client-perceived quality of maternity services in rural Vietnam Int J Qual Health Care 2004, 16:447-452 10.1093/intqhc/mzh073 15557354
12. Lin HC Sudha Xirasagar Laditka JN perceptions of service quality in group versus solo practice clinics Int J Qual Health Care 2004, 16:437-445 10.1093/intqhc/mzh072 15557353
13. Karydis A Komboli-Kodovazeniti M Hatzigeorgiou D Panis V Expectation and perceptions of Greek patients regarding the quality of dental health care Int J Qual Health Care 2001, 13:409-416 10.1093/intqhc/13.5.409 11669569
14. Parasuraman A Zeithaml VA Berry LL Refinement and reassessment of the SERVOQUAL scale Journal of Retailing 1991, 67:420-450
15. Syed SA Nazlee S Shahjahan K Patient satisfaction with health services in Bangladesh Health Policy and Planning 2007, 22:263-273 10.1093/heapol/ czm017
16. Pager CK Expectations and Outcomes in Cataract Surgery: A Prospective Test of 2 Models of Satisfaction Arch Ophthalmol 2004, 122:1788-1792 10.1001/archopht.122.12.1788 15596581
17. Legro MW Quality of life and cataracts: a review of patient-centered studies of cataract surgery outcomes Ophthalmic Surg. 1991, 22(8):431-443 1923293
18. Mangione CM Phillips RS Lawrence MG Seddon JM Orav EJ Goldman L Improved visual function and attenuation of declines in health-related quality of life after cataract extraction Arch Ophthalmol 1994, 112:1419-1425 7980131
19. Wisniewski M Wisniewski H Measuring service quality in a hospital colposcopy clinic Int J Health Care Qual Assur Inc Leadersh Health Serv. 2005, 18(2-3):217-228 10.1108/09526860510594776 15974517
20. Tso IF Ng SM Chan CLW The development and validation of the Concise Outpatient Department User Satisfaction Scale Int J Qual Health Care 2006, 18:275-280 10.1093/intqhc/mzl022 16855297
21. Krishna DR David HP Karen BR Towards patient-centered health services in India - a scale to measure patient perceptions of quality Int J Qual Health Care 2006, 18:414-421 10.1093/intqhc/mzl049 17012306
22. Guo N Marra F Marra CA Measuring health-related quality of life in tuberculosis: a systematic review Health and Quality of Life Outcomes 2009, 7:14 10.1186/1477-7525-7-14
23. Chou SC Duncan PB Lee AH Measuring job satisfaction in residential aged care Int J Qual Health Care 2002, 14:49-54 10.1093/intqhc/14.1.49 11871629
24. Dawn AG McGwin G Patient expectations regarding eye care: Development and Results of the Eye Care Expectations Survey (ECES) Arch Ophthalmol 2005, 123:534-541 10.1001/archopht.123.4.534 15824228
25. Maruyama GM Basis of Structural Equation Modeling Thousand Oaks, CA: Sage Publications, Inc 1998
26. Bollen KA Long JS Testing Structural Equation Model Newbury Park, CA: Sage Publications 1993
27. Oltedal S The NORPEQ patient experiences questionnaire: Data quality, internal consistency and validity following a Norwegian inpatient survey Scandinavian Journal of Public Health 2007, 35:540-547 10.1080/ 14034940701291724 17852989
28. Hendriks A Oort FJ Vrielink MR Smets EMA Reliability and validity of the Satisfaction with Hospital Care Questionnaire Int J Qual Health Care 2002, 14:471-482 10.1093/intqhc/14.6.471 12515333
29. Hall JA Durman MC Patient sociodemographic characteristics as predictors of satisfaction with medical care: a meta-analysis Soc Sci Med 1990, 30:811-818 10.1016/0277-9536(90)90205-7 2138357
30. Sorlie T Sexton HC Busund R Sorlie D Predictors of satisfaction with surgical treatment Int J Qual Health Care 2000, 12:31-40 10.1093/intqhc/ 12.1.31 10733081
31. Baker R Characteristics of practices, general practitioners and patients related to levels of patients' satisfaction with consultations Br J Gen Pract. 1996, 46(411):601-605 1239785 8945798
32. Lledó R Rodríguez T Fontenla JR Pita D Prat A Asenjo MA Cataract Surgery: An Analysis of Patient Satisfaction with Medical Care Int Ophthalmol. 1999, 22(4):227-232 10.1023/A:1006250807177
33. Kong MC Camacho FT Feldman SR Anderson RT Balkrishnan R Correlates of patient satisfaction with physician visit: Differences between elderly and non-elderly survey respondents Health Qual Life Outcomes. 2007, 5:62 10.1186/1477-7525-5-62 18036236 2206009
34. Chen JY Tao ML Tisnado D Malin J Ko C Timmer M Adams JL Ganz PA Kahn KL Impact of Physician-Patient Discussions on Patient Satisfaction Medical Care 2008, 46:1157-1162 10.1097/MLR.0b013e31817924bc 18953226
35. Chou SC Duncan PB Lee AH Staff satisfaction and its components in residential aged care Int J Qual Health Care. 2002, 14(3):207-217 12108531