The incidental user

Interactions

Volumn 16, Issue 4, 2009, Pages 56-59

  Inbar, Ohad ^a   Tractinsky, Noam ^a  

^a BEN GURION UNIVERSITY OF THE NEGEV   (Israel)

Author keywords

[No Author keywords available]

Indexed keywords

ATM MACHINES; AUTOPILOT SYSTEMS; DESIGNING SYSTEMS; SETTING PARAMETERS;

HUMAN COMPUTER INTERACTION;

EID: 67849109695     PISSN: 10725520     EISSN: 15583449     Source Type: Trade Journal    
DOI: 10.1145/1551986.1551998     Document Type: Article

References (3)

1. Bitner, J.B., S. W. Brown, and M. L. Meuter. "Technology Infusion in Service Encounters." Journal of the Academy of Marketing Science 28, no. 1 (2000): 138-149.
2. Paulson, L.D. "Services Science: A New Field for Today's Economy." Computer 39, no. 8 (2006): 18-21.
3. Rusf, R., and C. Miu. "What Academic Research Tells Us About Service." Communications of the ACM 49, no. 7 (2006): 49-54.