Lean thinking implementation at a safari park

Business Process Management Journal

Volumn 15, Issue 3, 2009, Pages 321-335

  Julien, Denyse M ^a   Tjahjono, Benny ^a  

^a CRANFIELD UNIVERSITY   (United Kingdom)

Author keywords

Animal feed; Business process re engineering; Process efficiency; Waste minimization

Indexed keywords

EID: 67650886451     PISSN: 14637154     EISSN: None     Source Type: Journal    
DOI: 10.1108/14637150910960585     Document Type: Article

References (15)

1. Akama, J.S. and Kieti, D.M. (2003), “Measuring tourist satisfaction with Kenya's wildlife safari: a case study of Tsavo West National Park”, Tourism Management, Vol. 24 No. 1, pp. 73-81.
2. Bicheno, J. (2004), The New Lean Toolbox: Towards Fast, Flexible Flow, PICSIE Books, Buckingham.
3. Bigné, J.E., Andreu, L. and Gnoth, J. (2005), “The theme park experience: an analysis of pleasure, arousal and satisfaction”, Tourism Management, Vol. 26 No. 6, pp. 833-44.
4. Bowen, D.E. and Youngdahl, W.E. (1998), “‘Lean’ service: in defense of a production-line approach”, International Journal of Service Industry Management, Vol. 9 No. 3, pp. 207-25.
5. Braun, B.M. and Soskin, M.D. (1999), “Theme park competitive strategies”, Annals of Tourism Research, Vol. 26 No. 2, pp. 439-43.
6. Drew, A., McCallum, B. and Roggenhofer, S. (2004), Journey to Lean: Making Operational Change Stick, Palgrave Macmillan, Basingstoke.
7. Hartley, J.F. (1994), in Cassell, C. and Simon, G. (Eds), Case Studies in Organisational Research, Qualitative Methods in Organisational Research: a Practical Guide, Sage, Thousand Oaks, CA.
8. Julien, D.M. (2005), “Lean manufacturing overview”, unpublished – notes from Consultancy Tools 2 module.
9. Mayaka, T.B. (2002), “Wildlife Co-Management in the Bénoué National Park-Complex, Cameroon: A Bumpy Road to Institutional Development”, World Development, Vol. 30 No. 11, pp. 2001-16.
10. Mielke, R., Zahralddin, A., Padam, D. and Mastaglio, T. (1998), “Simulation applied to theme park management”, Proceedings of the 1998 Winter Simulation Conference, Vol. 1998, pp. 1199-203.
11. Mintel (2006), “Days Out – UK – April 2006, internet resource”, available at: http://reports.mintel.com/sinatra/reports/search_results/show&&type=RCItem&page=0&noaccess_page=0/display/id=173594 (accessed June 3, 2006).
12. Woburn, A. (2005), Woburn Fifty Years on: A Celebration of Opening 1955-2005, Jarrold Publishing, Norwich.
13. Womack, J.P. and Jones, D.T. (1996), Lean Thinking: Banish Waste and Create Wealth in Your Corporation, Simon & Schuster Ltd, London.
14. Womack, J.P., Roos, D. and Jones, D.T. (1990) The Machine That Changed the World: The Massachusetts Institute of Technology 5-Million-Dollar, 5-Year Report on the Future of the Automobile Industry, Rawson Associates, New York, NY.
15. Yin, K. (2003), Case Study Research: Design and Methods, 3rd ed., Sage, Newbury Park, CA.