Global differences in attributes of email usage

Proceedings of the 2009 ACM SIGCHI International Workshop on Intercultural Collaboration, IWIC'09

Volumn , Issue , 2009, Pages 185-194

  Tang, John C ^a   Matthews, Tara ^a   Cerruti, Julian ^a   Dill, Stephen ^a   Wilcox, Eric ^a   Schoudt, Jerald ^a   Badenes, Hernan ^a  

^a IBM ALMADEN RESEARCH CENTER   (United States)

Author keywords

Email folders; Email study; Email usage; International differences; User interface metaphor

Indexed keywords

EMAIL FOLDERS; EMAIL STUDY; EMAIL USAGE; INTERNATIONAL DIFFERENCES; USER INTERFACE METAPHOR;

GEOGRAPHICAL REGIONS; USER INTERFACES;

ELECTRONIC MAIL;

EID: 67650695026     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1145/1499224.1499252     Document Type: Conference Paper

References (19)

1. Armstrong, David J. & Paul Cole, "Managing Distances and Differences in Geographically Distributed Work Groups", in Distributed Work, Pamela Hinds & Sara Kiesler (Eds.), Cambridge, MA: MIT Press, 2001, pp. 167-190.
2. Boardman, Richard, & M. Angela Sasse, "'Stuff Goes into the Computer and Doesn't Come Out': A Crosstool Study of Personal Information Management", Proc. CHI 2004, ACM Press (2004), pp. 583-590.
3. Bourges-Weldegg, Paula & Stephen A.R. Scrivener, "Meaning, the central issue in cross-cultural HCI design", Interacting with Computers, 9, 1998, pp. 287- 309. (Pubitemid 128402670)
4. Brownlow, Mark, "Email and webmail user statistics", http://www.email-marketing-reports.com/metrics/emailstatistics. htm (Verified October 21, 2008).
5. Cakir, Hasan, Barbara A. Bichelmeyer, and Kursat Cagiltay, "Effects of Cultural Differences on E-mail Communication in Multicultural Environments", Proc. Third International Conference on Cultural Attitudes towards Technology and Communication, Montréal, Canada, 2002, pp. 29-50.
6. Dabbish, Laura A., Robert E. Kraut, Susan Fussell, and Sara Kiesler, "Understanding Email Use: Predicting Action on a Message", Proc. CHI 2005, ACM Press (2005), pp. 691-700.
7. Ducheneaut, Nicolas, and Victoria Bellotti. "E-mail as habitat: An exploration of embedded personal information management." interactions 8, 5 (2001), pp. 30-38. (Pubitemid 33320806)
8. Duncker, Elke, "Cross-Cultural Usabiltiy of the Library Metaphor", Proc. Joint Conference on Digital Libraries, 2002, pp. 223-230.
9. Evers, V. "Cross-Cultural Understanding of Metaphors in Interface Design", Proc. Conference on Cultural Attitudes towards Technology and Communication, London, 1998
10. Fernandes, Tony, Global Interface Design, Boston: AP Professional, 1995.
11. Fisher, Danyel, A.J. Brush, Eric Gleave, and Marc A. Smith, "Revisiting Whittaker & Sidner's'Email overload' Ten Years Later", Proc. CSCW 2006, ACM Press (2006), pp. 309-312.
12. Hall, Edward T., Beyond Culture, New York: Anchor Press/Doubleday, 1976.
13. Hofstede, Geert, Culture's Consequences, Comparing Values, Behaviors, Institutions, and Organizations Across Nations, Thousand Oaks, CA: Sage Publications, 2001.
14. Knoll, Kathleen & Sirkka Jarvenpaa, "Learning to Work in Distributed Global Teams", Proc. Hawaii International Conference on System Sciences, 1995, pp. 92-101.
15. Mackay, Wendy, "Diversity in the use of electronic mail: A preliminary inquiry", ACM Transactions on Office Information Systems, Vol.6, No. 4 (1988), pp. 380-397.
16. Nusser, Stefan, Julian Cerruti, Eric Wilcox, Steve Cousins, Jerald Schoudt, and Sergio Sancho, "Enabling Efficient Orienteering Behavior in Webmail Clients", Proc. UIST 2007, ACM Press (2007), pp. 139-148.
17. Tang, John C., Eric Wilcox, Julian A. Cerruti, Hernan Badenes, Jerald Schoudt, and Stefan Nusser, "Tag-it, Snag-it, or Bag-it: Combining Tags, Threads, and Folders in E-mail", Conference on Computer Human Interaction (CHI) 2008: Extended Abstracts, Florence, Italy, April 2008, pp. 2179-2194.
18. Teevan, Jaime, Christine Alvarado, Mark S. Ackerman, and David R. Karger, "The Perfect Search Engine is Not Enough: A Study of Orienteering Behavior in Directed Search", Proc. CHI 2004, ACM Press (2004), pp. 415- 422.
19. Whittaker, Steve & Candace Sidner, "Email overload: Exploring personal information management of email", Proc. CHI 1996, ACM Press (1996), pp. 276-283.