Understanding email predicting action on a message

Conference on Human Factors in Computing Systems - Proceedings

Volumn , Issue , 2005, Pages 691-700

  Dabbish, Laura A ^a   Kraut, Robert E ^a   Fussell, Susan ^a   Kiesler, Sara ^a  

^a Carnegie Mellon University   (United States)

Author keywords

Computer mediated communication; Electronic mail; Email; Filtering; Intelligent agents; Messaging

Indexed keywords

COMMUNICATION SYSTEMS; INTELLIGENT AGENTS; SIGNAL FILTERING AND PREDICTION; SIGNAL RECEIVERS;

COMPUTER-MEDIATED COMMUNICATION; EMAIL MESSAGES; MESSAGING; WORKPLACE;

ELECTRONIC MAIL;

EID: 84861293600     PISSN: 02749696     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (27)

1. Abu-Hakima, S., McFarland, C., & Meech, J.F. An agent-based system for email highlighting, in Proc. AGENTS 2001, ACM Press (2001), 224-225.
2. Bälter, O. Keystroke level analysis of email message organization. In Proc. CHI 2000, ACM Press (2000), 105-112.
3. Belloti, V., Ducheneaut, N., Howard, M., & Smith, I. Taking email to task: The design and evaluation of a task management centered email tool. In Proc. CHI 2003, ACM Press (2003), 345-352.
4. Boone, G. Concept features in Re:Agent, an intelligent email agent. In Proc. AGENTS 1998, ACM Press (1998), 141-148.
5. Cohen, W., Carvalho, V., & Mitchell, T. Learning to classify email into "Speech Acts." In Proc. EMNLP-2004, (2004), 309-316.
6. Dabbish, L., Venolia, G., & Cadiz, J.J. Marked for deletion: An analysis of email data. Ext. Abstracts CHI 2003, ACM Press (2003), 924-925.
7. Ducheneaut, N., & Belloti, V. Email as habitat: An exploration of embedded personal information management. Interactions 8,5 (2001), 30-38.
8. Firm bans email at work, http://www.cnn.corn/2003/TECH/internet/09/19/email.ban/index.html
9. Flores, F., Graves, M., Hartfield, B., & Winograd, T. Computer systems and the design of organizational interaction. ACM Transactions on OIS 6, 2 (1988), 153-172.
10. Horvitz, E., Jacobs, A., & Hovel, D. Attention-sensitive alerting. In Proc. UAI 1999, Morgan Kaufmann (1999), 305-313.
11. Jackson, T. W., Dawson, R. J., & Wilson, D. The cost of email interruption. Journal of Systems and Information Technology 5,1 (2001), 81-92.
12. Kraut, R.E. & Attewell, P. Media use in a global corporation: Electronic mail and organizational knowledge, in Culture of the Internet. Lawrence Erlbaum Associates, Mahwah, NJ, USA, (1997), 323-342.
13. Lashkari, Y., Metral, M., & Maes, P. Collaborative interface agents. In Proc. AAAI 1994. ACM Press (1994), 444-449.
14. Mackay, W. Diversity in the use of electronic mail: A preliminary inquiry. ACM Transactions on Office Information Systems 6,4 (1988), 380-397.
15. Malone, T., Grant, K., Turbank, F., Brobst, S., & Cohen, M. Intelligent information-sharing systems. Communications of the ACM 30,5 (1987), 390-402.
16. Mintzberg, H. The Nature of Managerial Work. New Harper & Row, New York, NY, USA, 1973.
17. Nardi, B., Whittaker, S., Isaacs, E., Creech, M., Johnson, J., & Hainsworth, J. Integrating communication and information through ContactMap. Communications of the ACM 45 (2002), 89-95.
18. Neuwirth, C.M., Morris, J.H., Regli, S.H., Chandok, R., & Wegner, G.C. Envisioning communication: Task-tailorable representations of communication in asynchronous work. In Proc. CSCW 1998, ACM Press (1998), 265-274.
19. Panko, R. Managerial communication patterns. Journal of Organisational Computing 2,1 (1992), 95-122.
20. Sahami, M., Dumais, S., Heckerman, D., & Horvitz, E. (1998). A Bayesian approach to filtering junk email. AAAI Workshop on Learning for Text Categorization, July 1998.
21. Sproull, L., & Kiesler, S. Connections: New ways of working in the networked organization. MIT Press: Cambridge, MA, USA, 1991.
22. Sumner, M. The impact of electronic mail on managerial and organizational communications. In Proc. of ACM SIGOIS and IEEECS TCOA Conference on Office Information Systems. ACM Press (1988), 96-109.
23. Tyler, J., & Tang, J. When can I expect an email response? A study of rhythms in email usage. In Proc. of ECSCW 2003, Oulu Univ. Press (2003), 238-258.
24. Venolia, G., Dabbish, L., Cadiz, J.J., & Gupta, A. (2001). Supporting email workflow. MSR Tech Report MSR-TR-2001-88.
25. Vivisimo Clustering Engine, http://vivisimo.com/
26. Whittaker, S., & Hirschberg, J. The character, value, and management of personal paper archives. ACM TOCHI 8, 2, (2001), 150-170.
27. Whittaker, S., & Sidner, C. Email overload: exploring personal information management of email. In Proc. of CHI 1996, ACM Press (1996), 276-283.