메뉴 건너뛰기




Volumn 15, Issue 4, 2008, Pages 315-335

The effective delivery of franchisor services: A comparison of U.S. and german support practices for franchisees

Author keywords

Disruption; Franchise failure; Franchising; Germany; International; Services

Indexed keywords


EID: 67650093223     PISSN: 1046669X     EISSN: 15407039     Source Type: Journal    
DOI: 10.1080/10466690802064034     Document Type: Article
Times cited : (25)

References (34)
  • 1
    • 84936823862 scopus 로고
    • Price, authority and trust: From ideal types to plural forms
    • Bradach, J. L. & Eccles, R. G. (1989). Price, authority and trust: From ideal types to plural forms. Annual Review of Sociology 15, 97-118.
    • (1989) Annual Review of Sociology , vol.15 , pp. 97-118
    • Bradach, J.L.1    Eccles, R.G.2
  • 2
    • 0012988187 scopus 로고    scopus 로고
    • Transaction costs, corporate hierarchies and the theory of franchising
    • Brown, W. (1998). Transaction costs, corporate hierarchies and the theory of franchising. Journal of Economic Behavior and Organization 36 (3), 319.
    • (1998) Journal of Economic Behavior and Organization , vol.36 , Issue.3 , pp. 319
    • Brown, W.1
  • 3
    • 84989094225 scopus 로고
    • Vertical integration in franchise systems: Agency theory and resource explanations
    • November
    • Carney, M. & Gedajlovic, E. (1991). Vertical integration in franchise systems: Agency theory and resource explanations. Strategic Management Journal 12 (November), 607-629.
    • (1991) Strategic Management Journal , vol.12 , pp. 607-629
    • Carney, M.1    Gedajlovic, E.2
  • 4
    • 33645969564 scopus 로고    scopus 로고
    • Shifting imperatives: An integrative view of resource scarcity and agency reasons for franchising
    • Castrogiovanni, G. J., Combs, J. G., & Justis, R. T. (2006). Shifting imperatives: An integrative view of resource scarcity and agency reasons for franchising. Entrepre-neurship Theory & Practice 30 (1), 23.
    • (2006) Entrepre-neurship Theory & Practice , vol.30 , Issue.1 , pp. 23
    • Castrogiovanni, G.J.1    Combs, J.G.2    Justis, R.T.3
  • 5
    • 0001028777 scopus 로고
    • Franchising: Firms, markets, and intangible assets
    • April
    • Caves, R. E. & Murphy, W. F. (1976). Franchising: Firms, markets, and intangible assets. Southern Economic Journal 42 (April), 572-586.
    • (1976) Southern Economic Journal , vol.42 , pp. 572-586
    • Caves, R.E.1    Murphy, W.F.2
  • 7
    • 0002176516 scopus 로고
    • Motivations for franchising: Rhetoric versus reality
    • Dant, R. P. (1995). Motivations for franchising: Rhetoric versus reality. International Small Business Journal 14 (1), 10-32.
    • (1995) International Small Business Journal , vol.14 , Issue.1 , pp. 10-32
    • Dant, R.P.1
  • 9
    • 0030525082 scopus 로고    scopus 로고
    • What we know about ownership redirection in franchising: A meta-analysis
    • Dant, R. P., Paswan, A. K., & Kaufmann, P. J. (1996). What we know about ownership redirection in franchising: A meta-analysis. Journal of Retailing 72 (4), 429.
    • (1996) Journal of Retailing , vol.72 , Issue.4 , pp. 429
    • Dant, R.P.1    Paswan, A.K.2    Kaufmann, P.J.3
  • 10
    • 0002272222 scopus 로고
    • Perceived advantages of the franchise option from the franchisee perspective: Empirical insights from a service franchise
    • July
    • Dant, R. P. & Peterson, A. (1990). Perceived advantages of the franchise option from the franchisee perspective: Empirical insights from a service franchise. Journal of Small Business Management 28 (July), 46-61.
    • (1990) Journal of Small Business Management , vol.28 , pp. 46-61
    • Dant, R.P.1    Peterson, A.2
  • 12
    • 0001336426 scopus 로고
    • Agency theory: An assessment and review
    • Eisenhardt, K. (1989). Agency theory: An assessment and review. Academy of Management Review 14 (1), 57.
    • (1989) Academy of Management Review , vol.14 , Issue.1 , pp. 57
    • Eisenhardt, K.1
  • 13
    • 0000589270 scopus 로고
    • Agency problems and residual claims
    • Fama, E., & Jensen, M. (1983). Agency problems and residual claims. Journal of Law and Economics 26 (2), 327.
    • (1983) Journal of Law and Economics , vol.26 , Issue.2 , pp. 327
    • Fama, E.1    Jensen, M.2
  • 14
    • 4644234910 scopus 로고
    • A theory of social comparison processes
    • May
    • Festinger, L. (1954). A theory of social comparison processes. Human Relations 7 (May), 117-140.
    • (1954) Human Relations , vol.7 , pp. 117-140
    • Festinger, L.1
  • 15
    • 0042371867 scopus 로고    scopus 로고
    • Causes of disruption to franchise operations
    • Frazer, L. (2001). Causes of disruption to franchise operations. Journal of Business Research 54 (3), 227.
    • (2001) Journal of Business Research , vol.54 , Issue.3 , pp. 227
    • Frazer, L.1
  • 16
    • 26944459519 scopus 로고    scopus 로고
    • Exits and expectations: Why disappointed franchisees leave
    • Frazer, L. & Winzar, H. (2005). Exits and expectations: Why disappointed franchisees leave. Journal of Business Research 58 (11), 1534.
    • (2005) Journal of Business Research , vol.58 , Issue.11 , pp. 1534
    • Frazer, L.1    Winzar, H.2
  • 17
    • 67650059869 scopus 로고    scopus 로고
    • German Franchise Association [Deutscher Franchise Verband e.V.] (2007). Der begriff franchising. Retrieved September 10, 2007, from http://www.dfv-franchise.de/.
    • German Franchise Association [Deutscher Franchise Verband e.V.] (2007). Der begriff "franchising." Retrieved September 10, 2007, from http://www.dfv-franchise.de/.
  • 18
    • 0023372995 scopus 로고
    • Self-discrepancy: A theory relating self and affect
    • July
    • Higgins, E. T. (1987). Self-discrepancy: A theory relating self and affect. Psychological Review 94 (July), 319-340.
    • (1987) Psychological Review , vol.94 , pp. 319-340
    • Higgins, E.T.1
  • 19
    • 67650063010 scopus 로고    scopus 로고
    • Holmberg, S. A. & Morgan, K. B. (2005). Entrepreneurial franchise ventures: U.S. and European franchise failure strategic perspectives and empirical investigation. In J. Stanworth (Ed.), Proceedings of the 19th Annual International Society of Franchising Conference (Paper #4). Ft. Lauderdale, FL: International Institute for Franchise Education, Nova Southeastern University.
    • Holmberg, S. A. & Morgan, K. B. (2005). Entrepreneurial franchise ventures: U.S. and European franchise failure strategic perspectives and empirical investigation. In J. Stanworth (Ed.), Proceedings of the 19th Annual International Society of Franchising Conference (Paper #4). Ft. Lauderdale, FL: International Institute for Franchise Education, Nova Southeastern University.
  • 20
    • 84869353626 scopus 로고    scopus 로고
    • International Franchise Association , Retrieved July 5, 2005 from
    • International Franchise Association (2004). How widespread is franchising? Retrieved July 5, 2005 from http://www.franchise.org/ resourcectr/faq/q4.asp
    • (2004) How widespread is franchising
  • 21
    • 44649197264 scopus 로고
    • Theory of the firm: Managerial behavior, agency costs and ownership structure
    • Jensen, M. C. & Meckling, W. H. (1976). Theory of the firm: Managerial behavior, agency costs and ownership structure. Journal of Financial Economics 3 (4), 305-360.
    • (1976) Journal of Financial Economics , vol.3 , Issue.4 , pp. 305-360
    • Jensen, M.C.1    Meckling, W.H.2
  • 22
    • 0030240901 scopus 로고    scopus 로고
    • Multi-unit franchising: Growth and management issues
    • Kaufmann, P. J. & Dant, R. P. (1996). Multi-unit franchising: Growth and management issues. Journal of Business Venturing 11 (5), 343.
    • (1996) Journal of Business Venturing , vol.11 , Issue.5 , pp. 343
    • Kaufmann, P.J.1    Dant, R.P.2
  • 23
    • 85076770617 scopus 로고
    • Agency theory and franchising: Some empirical results
    • Lafontaine, F. (1992). Agency theory and franchising: Some empirical results. RAND Journal of Economics 23 (2), 263.
    • (1992) RAND Journal of Economics , vol.23 , Issue.2 , pp. 263
    • Lafontaine, F.1
  • 24
    • 0003200654 scopus 로고
    • The evolution of ownership patterns in franchise systems
    • Lafontaine, F. & Kaufmann, P. J. (1994). The evolution of ownership patterns in franchise systems. Journal of Retailing 70 (2), 97.
    • (1994) Journal of Retailing , vol.70 , Issue.2 , pp. 97
    • Lafontaine, F.1    Kaufmann, P.J.2
  • 25
    • 16844375424 scopus 로고    scopus 로고
    • Targeting managerial control: Evidence from franchising
    • Lafontaine, F. & Shaw, K. L. (2005). Targeting managerial control: Evidence from franchising. RAND Journal of Economics 36 (1), 131.
    • (2005) RAND Journal of Economics , vol.36 , Issue.1 , pp. 131
    • Lafontaine, F.1    Shaw, K.L.2
  • 26
    • 67650063411 scopus 로고    scopus 로고
    • McDermott, M. J, Ed, Milwaukee: Enterprise Magazines
    • McDermott, M. J. (Ed.), (2005). The franchise handbook. Milwaukee: Enterprise Magazines.
    • (2005) The franchise handbook
  • 29
    • 84989040449 scopus 로고
    • Franchising, brand name capital, and the entrepreneurial capacity problem
    • Summer
    • Norton, S. W. (1988). Franchising, brand name capital, and the entrepreneurial capacity problem. Strategic Management Journal 9 (Summer), 105-114.
    • (1988) Strategic Management Journal , vol.9 , pp. 105-114
    • Norton, S.W.1
  • 30
    • 0001888752 scopus 로고
    • Will successful franchise systems ultimately become wholly owned chains?
    • Winter
    • Oxenfeldt, A. R. & Kelly, A. O. (1968/69). Will successful franchise systems ultimately become wholly owned chains? Journal of Retailing 44 (Winter), 69-83.
    • (1968) Journal of Retailing , vol.44 , pp. 69-83
    • Oxenfeldt, A.R.1    Kelly, A.O.2
  • 31
    • 0000248279 scopus 로고
    • The theory of the firm and the structure of the franchise contract
    • April
    • Rubin, P. (1978). The theory of the firm and the structure of the franchise contract. Journal of Law and Economics 21 (April), 223-233.
    • (1978) Journal of Law and Economics , vol.21 , pp. 223-233
    • Rubin, P.1
  • 32
    • 0030306780 scopus 로고    scopus 로고
    • Hybrid organizational arrangements and their implications for firm growth and survival: A study of new franchisors
    • Shane, S. (1996). Hybrid organizational arrangements and their implications for firm growth and survival: A study of new franchisors. Academy of Management Journal 39 (1), 216.
    • (1996) Academy of Management Journal , vol.39 , Issue.1 , pp. 216
    • Shane, S.1
  • 33
    • 67650059870 scopus 로고    scopus 로고
    • Watson, A. (2006). Adoption of E-business by UK franchise systems. In A. Terry (Ed.), Proceedings of the 20th Annual International Society of Franchising Conference (Paper # 1). Ft. Lauderdale, FL: International Institute for Franchise Education, Nova Southeastern University.
    • Watson, A. (2006). Adoption of E-business by UK franchise systems. In A. Terry (Ed.), Proceedings of the 20th Annual International Society of Franchising Conference (Paper # 1). Ft. Lauderdale, FL: International Institute for Franchise Education, Nova Southeastern University.
  • 34
    • 58149368448 scopus 로고
    • Theory and research concerning social comparisons of personal attributes
    • September
    • Wood, J. V. (1989). Theory and research concerning social comparisons of personal attributes. Psychological Bulletin 106 (September), 231-248.
    • (1989) Psychological Bulletin , vol.106 , pp. 231-248
    • Wood, J.V.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.