Data collection automation and total quality management: Case studies in the health-service industry

Health Marketing Quarterly

Volumn 25, Issue 3, 2008, Pages 217-240

  Smith, Alan D ^a   Offodile, O Felix ^b  

^a ROBERT MORRIS UNIVERSITY   (United States)

^b KENT STATE UNIVERSITY   (United States)

Author keywords

Barcodes; Electronic medication administration record (EMAR); Joint Commission on Accreditation of Healthcare Organizations (JCAHO); Quality assurance; Service marketing; TQM

Indexed keywords

ACCREDITATION; ARTICLE; HEALTH SERVICE; INFORMATION PROCESSING; MEDICAL ERROR; METHODOLOGY; MONITORING; ORGANIZATION AND MANAGEMENT; PUBLIC HOSPITAL; STANDARD; TOTAL QUALITY MANAGEMENT; UNITED STATES;

ACCREDITATION; AUTOMATIC DATA PROCESSING; DATA COLLECTION; HEALTH SERVICES; HEALTH SERVICES ADMINISTRATION; HOSPITALS, VETERANS; MEDICAL ERRORS; MONITORING, PHYSIOLOGIC; TOTAL QUALITY MANAGEMENT; UNITED STATES;

EID: 67650088515     PISSN: 07359683     EISSN: 15450864     Source Type: Journal    
DOI: 10.1080/07359680802081811     Document Type: Article

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