Integrating a portable biofeedback device into call centre environments to reduce employee stress: Results from two pilot studies

Journal of Workplace Behavioral Health

Volumn 23, Issue 3, 2008, Pages 295-307

  Kennedy, Justin J ^a   Pretorius, Miranda ^b  

^a College of Applied Psychology ^*  (South Africa)

^b NONE

Author keywords

Biofeedback; Employee health; Intervention; Occupational stress; Performance

Indexed keywords

EID: 67649999949     PISSN: 15555240     EISSN: None     Source Type: Journal    
DOI: 10.1080/15555240802243096     Document Type: Article

References (23)

1. (2004) Stress facts
2. (1998) The Call Centre Agent Report, ACA Research Pty Ltd, Sydney, Australia
3. Beehr, T. (1995) Psychological stress in the workplace, Routledge, London
4. Berntson and Cacioppo, J. T. (2004) Dynamic electrocardiography, pp. 57-64. Futura, New York
5. Davis, P., Sime, W. E. and Robertson, J. (2007) Principles and practice of stress management, (pp. 615-637. Guilford Press, New York
6. Deery, S. and Kinnie, N. (2002) Call centres & beyond: A thematic evaluation. Human Resource Management Journal, 12:4, pp. 3-14.
7. Delaney, J. P. and Brodie, D. A. (2000) Effects of short-term psychological stress on the time and frequency domains of heart rate variability. Perceptual & Motor Skills, 91, pp. 515-524.
8. Gates, D. (2001) Stress and coping: A model for the workplace. American Association of Occupational Health Nurses Journal, 49:8, pp. 390-397.
9. Hannif, Z. N. and Lamm, F. (2005) Occupational health & safety in the New Zealand call centre industry. Report for the TOSCA Project
10. Hester, N. (2003) Phone rage, headaches and stress
11. Jain, V., Lall, R., McLaughlin, D. and Johnson, W. (1996) Effects of locus of control, occupational stress and psychological distress on job satisfaction among nurses [Abstract]. Psychological Reports, 78:3, pp. 1256-1258.
12. Lehrer, P. M. (2007) Principles and practice of stress management (pp. 227-248. Guilford Press, New York
13. (1999) Stress at work
14. Nolan, R. P., Kamath, M. V., Floras, J. S., Stanley, J., Pang, C. and Picton, P. (2005) Heart rate variability biofeedback as a behavioral neurocardiac intervention to enhance vagal heart rate control. American Heart Journal, 149:6, pp. 1137e1-1137e7.
15. (2003) Healthy work: Managing stress & fatigue at work, Department of Labour, OSH Service, Wellington, New Zealand
16. Reiner, R. (2008) Integrating a portable biofeedback device into clinical practice for patients with anxiety disorders: Results of a pilot study. Applied Psychophysiology and Biofeedback, 33, pp. 55-61.
17. Schnall, P. L., Belkic, K. L., Landsbergis, P. A., Schwartz, J. E., Gerber, L. M. Baker, D. et al. (2000) Hypertension at the workplace-often an occult disease: The relevance and potential in Japan for work site surveillance?. The Japanese Journal of Stress Sciences, 15:3
18. Shanafelt, T., Bradley, K., Wipf, J. and Back, A. (2002) Burnout and self-reported patient care in an internal medicine residency program [Abstract]. Annals of Internal Medicine, 136, pp. 358-367.
19. Shapiro, S., Austin, J., Bishop, S. and Cordova, M. (2005) Mindfulness-based stress reduction for health care professionals: Results from a randomized trial. International Journal of Stress Management, 12:2, pp. 164-176.
20. Staal, M. A. (2004) Stress, cognition, and human performance: A literature review and conceptual framework
21. (1992) American workers under pressure technical report, Author, St. Paul, MN
22. Van der Hek, H. and Plomp, H. N. (1997) Occupational stress management programmes: A practical overview of published effect studies [abstract]. Occupational Medicine, 47:3, pp. 133-141.
23. Van Dyne, L., Jehn, K. A. and Cummings, A. (2001) Differential effects of strain on two forms of work performance: Individual employee sales and creativity. Journal of Organizational Behavior, 23, pp. 57-74.