Combining Web-based and mail surveys improves response rates: A PBRN study from PRIME Net

Annals of Family Medicine

Volumn 7, Issue 3, 2009, Pages 245-248

  Kroth, Philip J ^a   McPherson, Laurie ^a   Leverence, Robert ^a   Pace, Wilson ^b   Daniels, Elvan ^c   Rhyne, Robert L ^a   Williams, Robert L ^a  

^a UNIVERSITY OF NEW MEXICO HEALTH SCIENCES CENTER   (United States)

^b UNIVERSITY OF COLORADO   (United States)

^c MOREHOUSE SCHOOL OF MEDICINE   (United States)

Author keywords

Attitude of health personnel; Attitude to computers; Computer communication networks; Data collection; Electronic mail; Health care surveys methods; Health surveys; Paper; Postal service; Questionnaires; Time factors; Usercomputer interface

Indexed keywords

E-MAIL; HEALTH SURVEY; INTERNET; POSTAL MAIL; REVIEW;

EID: 67649625286     PISSN: 15441709     EISSN: 15441717     Source Type: Journal    
DOI: 10.1370/afm.944     Document Type: Article

References (17)

1. Dillman DA. Mail and Internet Surveys: The Tailored Design Method. New York, NY: John Wiley; 2000.
2. Beebe TJ, Locke GR III, Barnes SA, Davern ME, Anderson KJ. Mixing web and mail methods in a survey of physicians. Health Serv Res. 2007;42(3 Pt 1):1219-1234. (Pubitemid 46699481)
3. Primary Care Research Network (PRIME Net). Web site. 2008. http://hsc.unm.edu/som/primenet/. Accessed Jan 8, 2008.
4. Research Involving Outpatient Settings (RIOS Net). Web site. 2008. http://hsc.unm.edu/rios/.Accessed Jan 8, 2008.
5. The Colorado Research Network (CaRe Net). Web site. 2008 http:// fammed.uchsc.edu/carenet/. Accessed Jun 9, 2008.
6. Southern Primary-care Urban Research Network (SPUR-Net). Web site. 2008. http://www.spurnetwork.org/. Accessed Jan 8, 2008.
7. Kroth PJ, McPherson L, Leverence R, et al. PRIME Net Hepatitis- C Survey. Web page. 2008. http://hdl.handle.net/1928/3620. Accessed Jan 8, 2008.
8. Griffis SE, Goldsby TJ, Cooper M. Web-based and mail surveys: a comparison of response, data, and cost. J Bus Logistics. 2003 2003;24(2):237-258
9. Truell AD, Bartlett JE II, Alexander MW. Response rate, speed, and completeness: a comparison of Internet-based and mail surveys. Behav Res Methods Instrum Comput. 2002;34(1):46-49.
10. Cobanoglu C, Warde B, Moreo PJ. A comparison of mail, fax, and Web-based survey methods. Int J Mark Res. 2001;43(4):441-442. (Pubitemid 33351135)
11. Raziano DB, Jayadevappa R, Valenzula D, Weiner M, Lavizzo- Mourey R. E-mail versus conventional postal mail survey of geriatric chiefs. Gerontologist. 2001;41(6):799-804. (Pubitemid 33139637)
12. Rodriguez HP, von Glahn T, Rogers WH, Chang H, Fanjiang G, Safran DG. Evaluating patients' experiences with individual physicians: a randomized trial of mail, internet, and interactive voice response telephone administration of surveys. Med Care. 2006;44(2):167-174.
13. Seguin R, Godwin M, MacDonald S, McCall M. E-mail or snail mail? Randomized controlled trial on which works better for surveys. Can Fam Physician. 2004;50:414-419. (Pubitemid 38372462)
14. VanDenKerkhof EG, Parlow JL, Goldstein DH, Milne B. In Canada, anesthesiologists are less likely to respond to an electronic, compared to a paper questionnaire. Can J Anaesth. 2004;51(5):449-454. (Pubitemid 38594367)
15. Mavis BE, Brocato JJ. Postal surveys versus electronic mail surveys. The tortoise and the hare revisited. Eval Health Prof. 1998;21(3):395-408. (Pubitemid 28381670)
16. Akl EA, Maroun N, Klocke RA, Montori V, Schunemann HJ. Electronic mail was not better than postal mail for surveying residents and faculty. J Clin Epidemiol. 2005;58(4):425-429. (Pubitemid 40601993)
17. McMahon SR, Iwamoto M, Massoudi MS, et al. Comparison of email, fax, and postal surveys of pediatricians. Pediatrics. 2003;111(4 Pt 1):e299-e303.