Telephone interpreters in general practice. Bridging the barriers to their use

Australian Family Physician

Volumn 38, Issue 6, 2009, Pages 443-446

  Huang, Yu Ting ^a   Phillips, Christine ^a  

^a The Australian National University   (Australia)

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; AUSTRALIA; DECISION MAKING; DOCTOR PATIENT RELATION; GENERAL PRACTICE; HEALTH CARE DELIVERY; HUMAN; INFORMATION PROCESSING; LANGUAGE; ORGANIZATION AND MANAGEMENT; TELEPHONE;

AUSTRALIA; DECISION MAKING; FAMILY PRACTICE; FOCUS GROUPS; HEALTH SERVICES ACCESSIBILITY; HUMANS; PHYSICIAN-PATIENT RELATIONS; TELEPHONE; TRANSLATING;

EID: 67449138778     PISSN: 03008495     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (14)

1. Department of Immigration and Citizenship. Population flows - Immigration aspects. 2006-07 edn. June 2008. Available at www.immi.gov.au/media/publications/statistics/popflows2006-7/index.htm [Accessed 20 November 2008].
2. The Royal Australian College of General Practitioners. Standards for general practices. 3rd edn. Criterion 1.2.3 Interpreter services. Available at www.racgp.org.au/standards/123 [Accessed 20 November 2008].
3. The Translating and Interpreting Service. Report of the Review of settlement services for migrants and humanitarian entrants. DIMA, Chapter 12, May 2003.
4. Karliner LS, Jacobs EA, Chen AH, Mutha S. Do professional interpreters improve clinical care for patients with limited English proficiency? A systematic review of the literature. Health Serv Res 2007;42:727-54.
5. Hornberger JC, Gibson CD Jr, Wood W, et al. Eliminating language barriers for non-English-speaking patients. Med Care 1996;34:845-56.
6. Bird S. Lost without translation. Aust Fam Physician 2008;37:1023-4.
7. Fatahi N, Hellstrom M, Skott C, Mattsson B. General practitioners' views on consultations with interpreters: A triad situation with complex issues. Scand J Prim Health Care 2008;26:40-5.
8. Rosenberg E, Leanza Y, Seller R. Doctor-patient communication in primary care with an interpreter: Physician perceptions of professional and family interpreters. Patient Educ Couns 2007;67:286-92.
9. Atkin N. Getting the message across - professional interpreters in general practice. Aust Fam Physician 2008;37:174-6.
10. Centre for Culture Ethnicity and Health - Health Sector Development. Working effectively with professional interpreters in private general practice. Available at www.multicultural.vic.gov.au/Web24/rwpgslib.nsf/GraphicFiles/Working+Effectively+with+Interpreters+in+Private+General+Practice/$file/Interpreter+report.pdf [Accessed May 2009].
11. Patton MQ. Qualitative research and evaluation methods. 3rd edn. London: Sage, 2002.
12. Strauss A, Corbin J. Basics of qualitative research: Grounded theory procedures and techniques. London: Sage, 1990.
13. Department of Health and Ageing. Incentive payments to GPs who bulk bill concessional patients and children aged under 16 years. November 2005. Available at www.medicareaustralia.gov.au/provider/incentives/files/incentive_payments_to_GPs_who_bulk_bill_concessional_patients_under_16.pdf [Accessed February 2009].
14. Achat H, McIntyre P, Burgess M. Health care incentives in immunisation. Aust N Z J Public Health 1999;23:285-8.