Getting closer: Tailored human-computer speech dialog

Universal Access in the Information Society

Volumn 8, Issue 2, 2009, Pages 97-108

  Metze, Florian ^a   Englert, Roman ^b   Bub, Udo ^a   Burkhardt, Felix ^c   Stegmann, Joachim ^c  

^a DEUTSCHE TELEKOM LABORATORIES   (Germany)

^b BEN GURION UNIVERSITY OF THE NEGEV   (Israel)

^c T SYSTEMS   (Germany)

Author keywords

Adaptation; Individualized service; Meta information; Speech dialog; Usability

Indexed keywords

ADAPTATION; ADVANCED ANALYSIS; AGE AND GENDER RECOGNITION; CALL CENTERS; COMPONENT TECHNOLOGIES; CONTACT CENTERS; EMOTION DETECTION; EMOTIONAL STATE; HUMAN-COMPUTER; INDIVIDUALIZED SERVICE; INTERACTION STRATEGY; INTERACTIVE VOICE RESPONSE; META INFORMATION; MULTI-MODAL; PERSONAL PREFERENCES; SERVICE PROVIDER; USABILITY; USER GROUPS; USER SEGMENT; USER STUDY;

USER INTERFACES;

SPEECH RECOGNITION;

EID: 67349156686     PISSN: 16155289     EISSN: 16155297     Source Type: Journal    
DOI: 10.1007/s10209-008-0133-0     Document Type: Article

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