Management of perceptions of information technology service quality

Journal of Business Research

Volumn 62, Issue 9, 2009, Pages 876-882

  Roses, Luís Kalb ^a,b   Hoppen, Norberto ^a   Henrique, Jorge Luiz ^a  

^a FEDERAL UNIVERSITY OF RIO GRANDE DO SUL   (Brazil)

^b UNIV GRENOBLE ALPES   (France)

Author keywords

Information technology; Service quality; SERVQUAL model

Indexed keywords

EID: 67349139880     PISSN: 01482963     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jbusres.2008.10.005     Document Type: Article

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