-
1
-
-
0038497917
-
Trolley dolly or skilled emotion manager?
-
Bolton, S. and Boyd, C. (2003) 'Trolley dolly or skilled emotion manager?', Work, Employment and Society, Vol. 17, No. 2, pp.289-308.
-
(2003)
Work, Employment and Society
, vol.17
, Issue.2
, pp. 289-308
-
-
Bolton, S.1
Boyd, C.2
-
2
-
-
21344462504
-
Conceptual confusions: Emotion work as skilled work
-
Warhurst, C, Keep, E. and Grugulis, I, Eds, Palgrave, London, pp
-
Bolton, S. (2004) Conceptual confusions: Emotion work as skilled work', in Warhurst, C., Keep, E. and Grugulis, I. (Eds.): The Skills that Matter, Palgrave, London, pp.19-37.
-
(2004)
The Skills that Matter
, pp. 19-37
-
-
Bolton, S.1
-
3
-
-
85127206834
-
-
Bolton, S. (2005) Emotion Management in the Workplace, Palgrave, London. Bolton, S. and Houlihan, M. (2005) 'The (mis)representation of customer service', Work, Employment and Society, 19, No. 4, pp.685-703.
-
Bolton, S. (2005) Emotion Management in the Workplace, Palgrave, London. Bolton, S. and Houlihan, M. (2005) 'The (mis)representation of customer service', Work, Employment and Society, Vol. 19, No. 4, pp.685-703.
-
-
-
-
4
-
-
66749107153
-
Emotion work as human connection
-
Lewis, P. and Simpson, R, Eds, Palgrave, London, pp
-
Bolton, S. (2007) 'Emotion work as human connection', in Lewis, P. and Simpson, R. (Eds.): Gendering Emotion in Organisations, Palgrave, London, pp.17-34.
-
(2007)
Gendering Emotion in Organisations
, pp. 17-34
-
-
Bolton, S.1
-
5
-
-
0036522397
-
We recruit attitude: The selection and shaping of routine call centre labour
-
Callaghan, G. and Thompson, P. (2002) 'We recruit attitude: The selection and shaping of routine call centre labour', Journal Management Studies, Vol. 39, No. 2, pp.233-253.
-
(2002)
Journal Management Studies
, vol.39
, Issue.2
, pp. 233-253
-
-
Callaghan, G.1
Thompson, P.2
-
6
-
-
0007792242
-
The sociology of the professions and the profession of gender
-
Davies, C. (1996) 'The sociology of the professions and the profession of gender', Sociology, Vol. 30, No. 4, pp.661-678.
-
(1996)
Sociology
, vol.30
, Issue.4
, pp. 661-678
-
-
Davies, C.1
-
7
-
-
66749118648
-
Balancing trays and smiles: What restaurant workers teach us about hard work in the new economy
-
Bolton, S. and Houlihan, M, Eds, Palgrave, London, pp
-
Gatta, M. (2009) 'Balancing trays and smiles: What restaurant workers teach us about hard work in the new economy', in Bolton, S. and Houlihan, M. (Eds.): Work Matters: Critical Perspectives on Contemporary Work, Palgrave, London, pp 114-128.
-
(2009)
Work Matters: Critical Perspectives on Contemporary Work
, pp. 114-128
-
-
Gatta, M.1
-
8
-
-
44949091355
-
-
University of Harvard Press, Harvard, MA
-
Hardt, M. and Negri, A. (2000) Empire, University of Harvard Press, Harvard, MA.
-
(2000)
Empire
-
-
Hardt, M.1
Negri, A.2
-
10
-
-
84917143671
-
Emotion work, feeling rules, and social structure
-
Hochschild, A. (1979) 'Emotion work, feeling rules, and social structure', American Journal of Sociology, Vol. 85, No. 3, pp.551-575.
-
(1979)
American Journal of Sociology
, vol.85
, Issue.3
, pp. 551-575
-
-
Hochschild, A.1
-
12
-
-
33845403705
-
From capital-labour to capital-life
-
Lazaratto, M. (2004) 'From capital-labour to capital-life', Ephemera, Vol. 43, No. 3, pp.187-208. http://www.ephemeraweb.org/journal/4-3/ 4-3lazzarato.pdf
-
(2004)
Ephemera
, vol.43
, Issue.3
, pp. 187-208
-
-
Lazaratto, M.1
-
13
-
-
1842449141
-
Resisting the symbolism of service
-
Macdonald, C. and Sirianni, C, Eds, Temple University Press, Philadelphia
-
Paules, G. (1996) 'Resisting the symbolism of service', in Macdonald, C. and Sirianni, C. (Eds.): Working in the Service Society, Temple University Press, Philadelphia.
-
(1996)
Working in the Service Society
-
-
Paules, G.1
-
14
-
-
35548989206
-
The concept of labour: Marx and his critics
-
Sayers, S. (2007) 'The concept of labour: Marx and his critics', Science and Society, Vol. 71, No. 4, pp.431-454.
-
(2007)
Science and Society
, vol.71
, Issue.4
, pp. 431-454
-
-
Sayers, S.1
-
15
-
-
0002180452
-
Emotional labour and the new workplace
-
Thompson, P. and Warhurst, C, Eds, Macmillan, Basingstoke, pp
-
Taylor, S. (1998) 'Emotional labour and the new workplace', in Thompson, P. and Warhurst, C. (Eds.): Workplaces of the Future, Macmillan, Basingstoke, pp.84-103.
-
(1998)
Workplaces of the Future
, pp. 84-103
-
-
Taylor, S.1
-
16
-
-
85050834174
-
Foundation and empire: A critique of Hardt and Negri
-
Thompson, P. (2005) 'Foundation and empire: A critique of Hardt and Negri', Capital and Class, Vol. 86, pp.39-64.
-
(2005)
Capital and Class
, vol.86
, pp. 39-64
-
-
Thompson, P.1
-
17
-
-
66749104887
-
Rethinking humanity in care work - extract from hardwork: Life in low-pay Britain
-
Bolton, S. and Houlihan, M, Eds, Palgrave, London, pp
-
Toynbee, P. (2007) 'Rethinking humanity in care work - extract from hardwork: Life in low-pay Britain', in Bolton, S. and Houlihan, M. (Eds.): Searching for the Human in Human Resource Management, Palgrave, London, pp.219-243.
-
(2007)
Searching for the Human in Human Resource Management
, pp. 219-243
-
-
Toynbee, P.1
-
18
-
-
0002367692
-
The smile factory: Work at disneyland
-
Frost, P, Moore, L, Luis, M, Lundberg, C. and Martin, J, Eds, Sage, California
-
Van Maanen, J. (1991) 'The smile factory: Work at disneyland', in Frost, P., Moore, L., Luis, M., Lundberg, C. and Martin, J. (Eds.): Reframing Organizational Culture, Sage, California.
-
(1991)
Reframing Organizational Culture
-
-
Van Maanen, J.1
|