The design and management of performance-based contracts for public welfare services

Public Service Performance: Perspectives on Measurement and Management

Volumn , Issue , 2006, Pages 189-211

  Choi, Youseok ^a   Heinrich, Carolyn J ^a  

^a UNIVERSITY OF WISCONSIN MADISON   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 66349121735     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.1017/CBO9780511488511.012     Document Type: Chapter

References (39)

1. Baker, G. P. (1992) ‘Incentive contracts and performance measurement’, Journal of Political Economy, 100: 598–614.
2. Brown, T. L. and Potoski, M. (2003) ‘Managing contract performance: A transaction costs approach’, Journal of Policy Analysis andManagement, 22: 275–297.
3. Burghardt, J. and Schochet, P. (2001) National Job Corps study: Impacts by center characteristics. Princeton, N.J.:Mathematical Policy Research.
4. Courty, P. and Marschke, G. (2004) ‘An empirical investigation of gaming responses to performance incentives’, Journal of Labor Economics, 22: 23–56.
5. DeHoog, R. (1984) Contracting out for human services: Economic, political, and organizational perspectives. Albany: State University of New York Press.
6. DeParle, J. (2004) American Dream: Three women, ten kids, and a nation’s drive to end welfare. NewYork: Viking Books.
7. Dixit, A. (2002) ‘Incentives and organizations in the public sector: An interpretative review’, Journal of Human Resources 37: 696–727.
8. Dodenhoff, D. (1998) Privatizing welfare in Wisconsin: Ending administrative entitlements–W-2 untold story. Report 11(1), Madison:Wisconsin Policy Research Institute.
9. Donahue, J. D. (1989) The privatization decision: Public ends, private means. New York: Basic Books.
10. Heckman, J., Heinrich, C. and Smith, J. (2002) ‘The performance of performance standards’, Journal of Human Resources, 38: 778–811.
11. Heinrich, C. J. (1999) Do government bureaucrats make effective use of performance management information?’, Journal of Public Administration Research and Theory, 9: 363–393.
12. Heinrich, C. and Lynn, L. E. Jr. (2000) ‘Governance and performance: The influence of program structure and management on Job Training Partnership Act (JTPA) program outcomes’ in Heinrich, C. J. and Lynn, L. E. Jr. (eds.) Governance and performance: New perspectives, Washington, D.C.: Georgetown University Press pp. 75–123.
13. Hefetz, A. and Warner, M. (2004) ‘Privatization and its reverse: Explaining the dynamics of the government contracting process’, Journal of Public Administration Research and Theory 14: 171–190.
14. Holmstrom, B. and Milgrom, P. (1987) ‘Aggregation and linearity in the provision of intertemporal incentives’, Econometrica 55: 303–328.
15. Huston, M. (1998) ‘Private W-2 agencies to share in profits’, Milwaukee Journal Sentinel, 13 October.
16. Kaplan, T. (2000) ‘Wisconsin’s W-2 program:Welfare aswe might come to knowit?’ in Weissert, C. S. (ed.) Learning from the leaders: Welfare reform and policy in five midwestern states. Albany: Rockefeller Institute Press pp. 77–118.
17. Kettl, D. F. (1993) Sharing power: public governance and private markets. Washington, D.C.: The Brookings Institution.
18. Liebschutz, S. (2000) Managing welfare reform in five states: The challenge of devolution. Albany: The Rockefeller Institute Press.
19. Lynn, L. E., Jr., Heinrich, C. and Hill, C. (2000) ‘Studying governance and public management: Why? How?’ in Heinrich, C. J. and Lynn, L. E. Jr. (eds.) Governance and performance: New perspectives, Washington, D.C.: Georgetown University Press pp. 2–34.
20. McAfee, R. P. and J. McMillan. (1989). Incentives in government contracting. Toronto:University of Toronto Press.
21. Mead, L. M. (2004) Government matters: Welfare reform in Wisconsin. Princeton: Princeton University Press.
22. Norris, Donald F. and Thompson, Lyke (eds.) (1995) The politics of welfare reform. Thousand Oaks: Sage.
23. Romzek, B. and Johnston, J. (2002) ‘Effective contract implementation and management: A preliminary model’, Journal of Public Administration Research and Theory, 12: 423–453.
24. Sandfort, J. (1999) ‘The structural impediments to human service collaboration: examining welfare reformas the front lines’, Social Service Review, 73: 314–339.
25. Sanger, M. B. (2003) The welfare marketplace: Privatization and welfare reform. Washington, D.C.: The Brookings Institution.
26. State of Wisconsin (Department of Workforce Development (DWD)). (2001) Notice of changes in W-2 contract documents as a result of the 2002–2003 Biennial Budget (2001Wis. Act 16). Memorandum. ADM 01–20, 31 October.
27. State of Wisconsin (Department of Workforce Development (DWD)). (2002a) Performance bonuses for the 2000–2001 Wisconsin Works (W-2) and related programs implementation contract. Memorandum. ADM 02–14, 1 July.
28. State ofWisconsin (Department ofWorkforce Development (DWD)). (2002b) DWS recommendation to DWD Secretary: Proposed modifications to the W-2 performance standards. 21 November.
29. State ofWisconsin (Department ofWorkforceDevelopment (DWD)). (2003a) Community reinvestment funds–Revised amounts based on 2003–2005 Biennial Budget Enactment. Memorandum. ADM 03–19, 16 September.
30. State of Wisconsin (Department of Workforce Development (DWD)). (2003b) Updated allocations for 2004–05W-2andrelated programscontract. Memorandum.ADM03–23, 5November.
31. State of Wisconsin (Department of Workforce Development (DWD)). (2004) Wisconsin Works (W-2) 2002–03 final performance standards results. Retrieved from www.dwd.state.wi.us/dws/W2/pdf/PS2002-03.pdf. 3 December.
32. Schultze, S. (2000) ‘Regulators accused of being easy on W-2 agencies’, Milwaukee Journal Sentinel, 31 August.
33. Schultze, S. (2005) ‘Doyle proposes breaking up W-2 contracts’, Milwaukee Journal Sentinel, 9 February.
34. Van Slyke, D. (2003) ‘The mythology of privatization in contracting for social services’, Public Administration Review, 63: 296–315.
35. Weissert, C. (ed.), (2000) ‘Learning from Midwestern Leaders’ in Weissert, C. S. (ed.) Learning from leaders: Welfare reform politics and policies in five midwestern states. Albany: The Rockefeller Institute Press.
36. Williamson, O. (1981) ‘The economics of organization’, American Journal of Sociology, 87: 548–557.
37. Wisconsin Legislative Audit Bureau (1999) A review: Wisconsin Works (W-2) expenditures. Madison: Legislative Audit Bureau.
38. Wisconsin Legislative Audit Bureau (2001) An evaluation: Wisconsin Works (W-2) program: Department ofWorkforce Development. Madison: Legislative Audit Bureau.
39. U.S. General Accounting Office (2002) Welfare reform: Interim report on potential ways to strengthen federal oversight of state and local contracting. GAO-02-245. Washington D.C.: US General Accounting Office. Cambridge