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Volumn 21, Issue 5, 2009, Pages 278-286

The effects of nurse practitioner cultural competence on Latina patient satisfaction

Author keywords

Acculturation; Acculturation Rating Scale for Mexican Americans (ARSMA II); Cultural competence; Latina; Nurse practitioner; Patient satisfaction

Indexed keywords

ADULT; ARTICLE; CERTIFICATION; CULTURAL COMPETENCE; CULTURAL FACTOR; EDUCATION; EDUCATIONAL STATUS; ETHNOLOGY; FEMALE; HISPANIC; HUMAN; INTERPERSONAL COMMUNICATION; LANGUAGE; MEXICO; MIDDLE AGED; NURSE PRACTITIONER; NURSING EVALUATION RESEARCH; NURSING METHODOLOGY RESEARCH; ORGANIZATION AND MANAGEMENT; PATIENT SATISFACTION; PSYCHOLOGICAL ASPECT; QUESTIONNAIRE; TIME; UNITED STATES;

EID: 65449152161     PISSN: 10412972     EISSN: 17457599     Source Type: Journal    
DOI: 10.1111/j.1745-7599.2009.00406.x     Document Type: Article
Times cited : (64)

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