Information systems and the allure of organisational integration: A cautionary tale from the Irish financial services sector

European Journal of Information Systems

Volumn 18, Issue 1, 2009, Pages 66-78

  Mangan, Anita ^a   Kelly, Séamas ^a  

^a UNIVERSITY COLLEGE DUBLIN   (Ireland)

Author keywords

Information infrastructures; Institutional theory; Interpretive case study; Megaprojects; Organisational integration; Organisational transformation

Indexed keywords

EID: 63849162081     PISSN: 0960085X     EISSN: 14769344     Source Type: Journal    
DOI: 10.1057/ejis.2008.60     Document Type: Article

References (70)

1. AVGEROU C (2000) IT and organizational change: An institutionalist perspective. Information Technology & People 13(4), 234-262.
2. AVGEROU C (2001) The significance of context in information systems and organizational change. Information Systems Journal 11(1), 43-63.
3. AVGEROU CU, CIBORRA C and LAND F, Eds (2004) The Social Study of Information and Communication Technology: Innovation, Actors, and Contexts. Oxford University Press, Oxford.
4. AVGEROU C and MADON S (2004) Framing IS studies: Understanding the social context of IS innovation. In The Social Study of Information and Communication Technology: Innovation, Actors, and Contexts (AVGEROU C, CIBORRA C and LAND F, Eds), pp 162-182, Oxford University Press, Oxford.
5. BOURDIEU P (1990) The Logic of Practice. Stanford University Press, Stanford.
6. BYRNE JA (1993) The virtual corporation. Business Week 3304, 98-102.
7. CIBORRA CU, BRAA K, CORDELLA A, DAHLBOM B, FAILLA A, HANSETH O, HEPSø V, LJUNGBERG J, MONTEIRO E and SIMON KA (2000) From Control to Drift: The Dynamics of Corporate Information Infrastructures. Oxford University Press, Oxford.
8. CIBORRA CU and LANZARA GF (1994) Formative contexts and information technology: Understanding the dynamics of innovation in organizations. Accounting, Management and Information Technology 4(2), 61-86.
9. CULLOTY AT (1990) Nora Herlihy: Irish Credit Union Pioneer. Irish League of Credit Unions, Dublin.
10. DAVIDOW WH and MALONE MS (1992) The Virtual Corporation: Structuring and Revitalising the Corporation for the 21st Century. Harper Business, New York.
11. DIMAGGIO PJ (1988) Interest and agency in institutional theory. In Institutional Patterns and Organizations: Culture and Environment (ZUCKER LG, Ed), pp 3-22, Ballinger, Cambridge, MA.
12. DIMAGGIO PJ and POWELL WW (1983) The iron cage revisited: Institutional isomorphism and collective rationality in organizational fields. American Sociological Review 48, 147-161.
13. DIMAGGIO PJ and POWELLWW Eds (1991) The New Institutionalism in Organizational Analysis. University of Chicago Press, Chicago.
14. DRUMMOND H (1996) The politics of risk: Trials and tribulations of the Taurus project. Journal of Information Technology 11, 347-357.
15. FERIOLI C and MIGLIARESE P (1996) Supporting organizational relations through information technology in innovative organizational forms. European Journal of Information Systems 5(3), 196-207.
16. FLIGSTEIN N (1997) Social skill and institutional theory. American Behavioral Scientist 40, 397-405.
17. FLYVBJERG B, BRUZELIUS N and ROTHENGATTER W (2003) Megaprojects and Risk: An Anatomy of Ambition. Cambridge University Press, Cambridge.
18. FOUCAULT M (1980) Power/Knowledge: Selected Interviews & Other Writings 1972-1977 (GORDON C, Ed), Pantheon Books, New York.
19. GANDY A and CHAPMAN C (1997) Information Technology & Financial Services: The New Partnership. Fitzroy Dearborn Publishers, Chicago.
20. GERSICK C (1991) Revolutionary change theories: A multilevel exploration of the punctuated equilibrium paradigm. Academy of Management Review 16(1), 10-36.
21. GIDDENS A (1984) The Constitution of Society: An outline of the theory of structuration. Polity, Cambridge.
22. GREENWOOD R, SUDDABY R and HININGS B (2002) Theorizing change: The role of professional associations in the transformation of institutionalized fields. Academy of Management Journal 45(1), 58-80.
23. GREENWOOD R and SUDDABY R (2006) Institutional entrepreneurship in mature fields: The big five accounting firms. Academy of Management Journal 49(1), 27-48.
24. HANSETH O, MONTEIRO E, HATLING M (1996) Developing information infrastructure: The tension between standardization and flexibility. Science, Technology and Human Values 21(4), 407-426.
25. HANSETH O and BRAA K (1998) Technology as traitor: Emergent SAP infrastructure in a global organization. In International Conference on Information Systems (ICIS) (HIRSCHHEIM R, NEWMAN M and DEGROSS JI, Eds), Helsinki, Finland.
26. HASSELBLADH H and KALLINIKOS J (2000) The project of rationalization: A critique and reappraisal of neo-institutionalism in organization studies. Organization Studies 21(4), 697-720.
27. ILCU (1998) Standard Rules for Credit Unions (Republic of Ireland) Registered under the Credit Union Act, 1997, Affiliated to Irish League of Credit Unions. Irish League of Credit Unions, Dublin.
28. ILCU (2000) Report of the 40th Annual General Meeting, 29-30 April 2000. Irish League of Credit Unions, Dublin.
29. ILCU (2002) Moving forward with the League's new president. Credit Union Review 21(132), 4-5.
30. ILCU (2008) Annual report and accounts for the year ending 31 December 2007. ILCU, Dublin.
31. ILCUTECH (2000) ISIS Project Comprehensive Review: Interim Report. Irish League of Credit Unions, Dublin.
32. KALLINIKOS J (2004) Farewell to constructivism: Technology and contextembedded action. In The Social Study of Information and Communication Technology: Innovation, Actors, and Contexts (AVGEROU C, CIBORRA C and LAND F, Eds), pp 140-161, Oxford University Press, Oxford.
33. KEENA C (2004) Changing times for credit unions. The Irish Times, 26 April 2004, p. 16.
34. KEIL M (1995) Pulling the plug: Software project management and the problem of escalation. MIS Quarterly 19(4), 421-448.
35. KERFOOT D and KNIGHTS D (1993) Management, masculinity and manipulation: From paternalism to corporate strategy in financial services in Britain. Journal of Management Studies 30(4), 659-677.
36. KNIGHTS D and MCCABE D (2001) 'A different world': Shifting masculinities in the transition to call centres. Organization 8(4), 619-645.
37. KNIGHTS D and WILLMOTT H (1989) Power and subjectivity at work: From degradation to subjugation in social relations. Sociology-the Journal of the British Sociological Association 23(4), 535-558.
38. LIPNACK J and STAMPS J (1996) The Age of the Network: Organizing Principles for the 21st Century. John Wiley & Sons, Chichester.
39. LYYTINEN K and HIRSCHHEIM RA (1987) Information system failures: A survey and classification of empirical literature. Oxford Surveys in Information Technology 4, 257-309.
40. MAGUIRE S, HARDY C and LAWRENCE TB (2004) Institutional entrepreneurship in emerging fields: HIV/AIDS treatment advocacy in Canada. Academy of Management Journal 47(5), 657-679.
41. MCGOWAN P (1990) Money and Banking in Ireland: Origins, Development and Future. Institute of Public Administration, Dublin.
42. MEYER AD (1982) Adapting to environmental jolts. Administrative Science Quarterly 27, 515-537.
43. MILES MB and HUBERMAN AM (1994) Qualitative Data Analysis: An Expanded Sourcebook, 2nd edn, Sage Publications, Inc., Thousand Oaks, CA.
44. MILLER P and O'LEARY T (1987) Accounting and the construction of the governable person. Accounting, Organizations and Society 12(3), 235-265.
45. MITEV NN (1996) More that failure? The computerized reservation systems at French railways. Information Technology & People 9(4), 8-19.
46. MUNIR KA and PHILLIPS N (2005) The birth of the 'kodak moment': Institutional entrepreneurship and the adoption of new technologies. Organization Studies 26(11), 1665-1687.
47. Ó GRÁDA C (1997) A Rocky Road: The Irish Economy Since the 1920s. Manchester University Press, Manchester.
48. ORLIKOWSKI WJ and IACONO CS (2000) The truth is not out there: An enacted view of the "Digital Economy". In Understanding the Digital Economy: Data, Tools, and Research (BRYNJOLFSSON E and KAHIN B, Eds), MIT Press, Boston, MA.
49. PETTIGREW AM (1990) Longitudinal field research on change: Theory and practice. Organization Science 1(3), 267-292.
50. QUINN AP (1999) Credit Unions in Ireland, 2nd edn, Oak Tree Press, Dublin.
51. RAO H, MORRILL C and ZALD MN (2000) Power plays: How social movements and collective actions create new organizational forms. In Research in Organizational Behavior (SUTTON RI and STAW BM, Eds), pp 239-282, JAI Press, Greenwich, CT.
52. ROBEY D and BOUDREAU M-C (1999) Accounting for the contradictory organizational consequences of information technology: Theoretical directions and methodological implications. Information Systems Research 10(2), 167-185.
53. ROMANELLI E and TUSHMAN ML (1994) Organizational transformation as punctuated equilibrium: An empirical test. Academy of Management Journal 20, 1141-1162.
54. ROSE N (1999) Governing the Soul: The Shaping of the Private Self 2nd edn, Free Association Books, London.
55. SCOTT WR (2001) Institutions and Organizations, 2nd edn, Sage, London.
56. SEO M-G and CREED WED (2002) Institutional contradictions, praxis, and institutional change: A dialectical perspective. Academy of Management Review 27(2), 222-247.
57. SILVERMAN D (1998) Qualitative research: Meanings or practices? Information Systems Journal 8, 3-20.
58. SILVERMAN D (2000) Doing Qualitative Research: A Practical Handbook. Sage Publications Ltd, London.
59. SILVERMAN D (2001) Interpreting Qualitative Data: Methods for Analyzing Talk, Text and Interaction, 2nd edn, Sage Publications, London.
60. SISK NM (2001) Report of the registrar of friendly societies 2000. (incorporating Proceedings to 31 December 2000). Dublin, Registry of Friendly Societies.
61. SISK NM (2002) Report of the registrar of friendly societies 2001. (incorporating Proceedings to 31 December 2001). Dublin, Registry of Friendly Societies.
62. STAR SL and RUHLEDER K (1996) Steps toward an ecology of infrastructure: Design and access for large information spaces. Information Systems Research 7(1), 63-92.
63. TAN CW and PAN SL (2003) Managing e-transformation in the public sector: An e-government study of the Inland Revenue Authority of Singapore (IRAS). European Journal of Information Systems 12(4), 269-281.
64. WALSHAM G (1993) Interpreting Information Systems in Organizations. John Wiley & Sons, Chichester.
65. WALSHAM G (2001) Making a World of Difference: IT in a Global Context. John Wiley & Sons, Chichester.
66. WATKINS J (1998) Information Technology, Organisations and People: Transformations in the UK Retail Financial Services Sector. Routledge, London.
67. WATSON TJ (1994) Managing, crafting and researching: Words, skill and imagination in shaping management research. British Journal of Management 5(Special Issue, June 1994), S77-S87.
68. WEILL P and BROADBENT M (1998) Leaveraging the New Infrastructure: How Market Leaders Capitalize on Information. Harvard Business School Press, Boston.
69. WILSON M and HOWCROFT D (2005) Power, politics and persuasion in IS evaluation: A focus on "relevant social groups". Journal of Strategic Information Systems 14(1), 17-43.
70. WOLCOTT HF (1994) Transforming Qualitative Data: Description, Analysis, and Interpretation. Sage Publications, Inc., Thousand Oaks, CA.