Using fuzzy DEMATEL to develop a causal and effect model of hot spring service quality expectation

2008 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2008

Volumn , Issue , 2008, Pages 1004-1008

  Chen, C C ^a   Tseng, M L ^a   Lin, Y H ^a  

^a MINGDAO UNIVERSITY   (Taiwan)

Author keywords

DEMATEL; Fuzzy logic; Service quality

Indexed keywords

DECISION MAKING; FUZZY LOGIC; FUZZY SETS; HOT SPRINGS; INDUSTRIAL ENGINEERING; LINGUISTICS;

CAUSE-EFFECT RELATIONSHIPS; DEMATEL; EFFECT MODELS; EMPIRICAL STUDIES; FUZZY ENVIRONMENTS; GROUP DECISION MAKINGS; HOT-SPRING HOTELS; LINGUISTIC INFORMATIONS; NUMERICAL VALUES; SERVICE QUALITY;

QUALITY CONTROL;

EID: 62749117235     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/IEEM.2008.4738021     Document Type: Conference Paper

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