ICT based service innovation - A challenge for project management

International Journal of Project Management

Volumn 27, Issue 3, 2009, Pages 234-242

  Bygstad, Bendik ^a   Lanestedt, Gjermund ^b  

^a Norwegian School of IT   (Norway)

^b Teleplan AS   (Norway)

Author keywords

Project models; Service innovation; Stakeholders

Indexed keywords

GOVERNMENT DATA PROCESSING;

E GOVERNMENTS; EMPIRICAL EVIDENCES; EXPERT TEAMS; HIGH-TECH PRODUCTS; PROJECT MANAGERS; PROJECT MODELS; PUBLIC-SECTOR PROJECTS; SERVICE INNOVATION; STAKEHOLDERS;

PROJECT MANAGEMENT;

INFORMATION AND COMMUNICATION TECHNOLOGY; INNOVATION; MODELING; PROJECT MANAGEMENT; STAKEHOLDER;

EURASIA; EUROPE; NORTHERN EUROPE; NORWAY; SCANDINAVIA;

EID: 61549101895     PISSN: 02637863     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijproman.2007.12.002     Document Type: Article

References (25)

1. Abramovici M., and Laurence Bancel-Charensol L. How to take customers into consideration in service innovation projects. Service Ind J 24 1 (2004) 56-78
2. Agarwal N., and Rathod U. Defining 'success' for software projects: an exploratory revelation. Int J Project Manage 24 (2006) 358-370
3. Aho E. Creating an innovative Europe. Brussels: EU Commission; 2006. http://ec.europa.eu/invest-in-research/pdf/download_en/aho_report.pdf.
4. Alter S. Same words, different meanings: are basic IS/IT concepts our self-imposed Tower of Babel?. Commun AIS 3 (2000) 2-87
5. Atkinson R. Project management: cost, time and quality, two best guesses and a phenomenon, its time to accept other success criteria. Int J Project Manage 17 6 (1999) 337-342
6. Bygstad B. Managing the dynamics of mutual adaptation of technology and organisation in IS development projects. Softw Process: Improv Pract 10 3 (2005) 341-353
7. Cadle J., and Yeates D. Project management for information systems (2004), Prentice-Hall, Harlow
8. Djellal F., and Gallouj F. Patterns of innovation organisation in service firms: portal survey results and theoretical models. Sci Public Policy 28 (2001) 57-67
9. Drejer I. Identifying innovation in surveys of services: a Schumpeterian perspective. Res Policy 33 3 (2004) 551-562
10. Engwall M. No project is an island: linking projects to history and context. Res Policy 32 (2003) 789-808
11. Giroux H., and Landry S. Schools of thought in and against total quality. J Manage Issues 10 2 (1998) 183-202
12. Juran J.M., and Godfrey A.B. Juran's quality handbook (1998), McGraw-Hill, New York
13. Johansson S., Löfström M., and Ohlsson O. Separation or integration? A dilemma when organizing development projects. Int J Project Manage 25 5 (2007) 457-464
14. Lawrence P.R., and Lorsch J.W. Differentiation and integration in complex organizations. Admin Sci Quart 12 1 (1967) 1-47
15. Leonard-Barton D. Implementation as mutual adaptation of technology and organization. Res Policy 17 5 (1988) 251-267
16. Markus M.L., and Keil M. If We build it, They will come: designing information systems that people want to use. Sloan Manage Rev 35 4 (1994)
17. Norwegian_Research_Council. Høykom; 2007. http://www.hoykom.no.
18. Preissl B. Service innovation: what makes it different? Empirical evidence from Germany. In: Metcalfe J.S., and Miles I. (Eds). Innovation systems in the service economy. Measurement and Case Study Analysis (2000), Kluwer Academic Publishers, Boston 125-148
19. Project Management Institute. A guide to the project management body of Knowledge. Drexel Hill, PA, USA; 2001.
20. Stacey R. Complexity and creativity in organizations (1996), Berrett-Koehler, San Francisco
21. Straub D, Gefen D, Boudreau M-C. In: Galletta D, editor. The ISWorld quantitative, positivist research methods website; 2004. http://www.dstraub.cis.gsu.edu:88/quant/ [last updated 07.01.2005].
22. Tether B.S., and Metcalfe J.S. Services and systems of innovation in sectoral systems of innovation concepts. In: Malerba A. (Ed). Issues and analyses of six major sectors in Europe (2004), Cambridge University Press
23. Tidd J., and Hull F.M. Service innovation. Organizational responses to technological opportunities & market imperatives (2003), Imperial College Press, London
24. Turner J.R. The handbook of project-based management: improving the processes for achieving strategic objectives (1999), McGraw-Hill, London
25. Winter M., Andersen E.S., Elvin R., and Levene R. Focusing on business projects as an area for future research: an exploratory discussion of four different perspectives. Int J Project Manage 24 8 (2006) 699-709