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Manufacturing and Service Operations Management
Volumn 10, Issue 3, 2008, Pages 411-420
Simple methods for shift scheduling in multiskill call centers
Author keywords

Contact centers; Multiskill call centers; Shift scheduling; Skill based routing; Staffing; Workforce management
Indexed keywords

ENTERPRISE RESOURCE MANAGEMENT; LINEARIZATION; PERSONNEL SELECTION;
EID: 61349191600     PISSN: 15234614     EISSN: 15265498     Source Type: Journal    
DOI: 10.1287/msom.1070.0172     Document Type: Article
Times cited : (79)
References (11)
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* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.