How to overbook procedures in the endoscopy unit

Gastrointestinal Endoscopy

Volumn 69, Issue 3 SUPPL., 2009, Pages 710-715

  Sonnenberg, Amnon ^a  

^a PORTLAND VA MEDICAL CENTER   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; COST BENEFIT ANALYSIS; GASTROINTESTINAL ENDOSCOPY; HOSPITAL MANAGEMENT; PATIENT SATISFACTION; PRACTICE GUIDELINE; PRIORITY JOURNAL;

APPOINTMENTS AND SCHEDULES; ENDOSCOPY, GASTROINTESTINAL; HOSPITAL UNITS; MODELS, STATISTICAL; PATIENT COMPLIANCE; STOCHASTIC PROCESSES;

EID: 61349145578     PISSN: 00165107     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.gie.2008.09.052     Document Type: Article

References (17)

1. Tibble J.A., Forgacs I., Bjarnason I., et al. The effects of a preassessment clinic on nonattendance rates for day-case colonoscopy. Endoscopy 32 (2000) 963-965
2. Lee C.S., and McCormick P.A. Telephone reminders to reduce non-attendance rate for endoscopy. J R Soc Med 96 (2003) 547-548
3. Adams L.A., Pawlik J., and Forbes G.M. Nonattendance at outpatient endoscopy. Endoscopy 36 (2004) 402-404
4. Gurudu S.R., Fry L.C., Fleischer D.E., et al. Factors contributing to patient nonattendance at open-access endoscopy. Dig Dis Sci 51 (2006) 1942-1945
5. Sola-Vera J., Sáez J., Laveda R., et al. Factors associated with non-attendance at outpatient endoscopy. Scand J Gastroenterol 43 (2008) 202-206
6. Murdock A., Rodgers C., Lindsay H., et al. Why do patients not keep their appointments? Prospective study in a gastroenterology outpatient clinic. J R Soc Med 95 (2002) 284-286
7. Cohen A.D., Kaplan D.M., Kraus M., et al. Nonattendance of adult otolaryngology patients for scheduled appointments. J Laryngol Otol 121 (2007) 258-261
8. Bibi Y., Cohen A.D., Goldfarb D., et al. Intervention program to reduce waiting time of a dermatological visit: managed overbooking and service centralization as effective management tools. Int J Dermatol 46 (2007) 830-834
9. Hardy K.J., O'Brien S.V., and Furlong N.J. Information given to patients before appointments and its effect on non-attendance rate. Br Med J 323 (2001) 1298-1300
10. Barron W.M. Failed appointments. Who misses them, why they are missed, and what can be done. Prim Care 7 (1980) 563-574
11. Hamilton W., Round A., and Sharp D. Patient, hospital, and general practitioner characteristics associated with non-attendance: a cohort study. Br J Gen Pract 52 (2002) 317-319
12. Austin J.D. Overbooking airline flights. Math Teacher 75 (1982) 221-223
13. Andel J. Mathematics of chance (2001), John Wiley and Sons, New York p. 95-7
14. Cayirli T., Veral E., and Rosen H. Outpatient scheduling systems in health care: a review of literature. Production and Operations Management 12 (2003) 519-549
15. Cayirli T., Veral E., and Rosen H. Designing appointment scheduling systems for ambulatory care services. Health Care Manag Sci 9 (2006) 47-58
16. Kopach R., DeLaurentis P.C., Lawley M., et al. Effects of clinical characteristics on successful open access scheduling. Health Care Manag Sci 10 (2007) 111-124
17. Lawley M., and Muthuraman K. Stochastic overbooking model for outpatient clinical scheduling with no-shows. Regenstrief Center for Healthcare Engineering. Purdue Libraries (2007). http://docs.lib.purdue.edu/rche_rp/32/ Accessed June 6, 2008