An audit of friends' schemes at UK heritage sites

International Journal of Heritage Studies

Volumn 9, Issue 4, 2003, Pages 357-373

  Slater, Alix ^a  

^a NONE

Author keywords

Friends' Organisations; Heritage Management; Membership Schemes; Museum Management; Volunteers

Indexed keywords

EID: 61149496598     PISSN: 13527258     EISSN: 14703610     Source Type: Journal    
DOI: 10.1080/1352725032000155081     Document Type: Article

References (17)

1. D. Heaton, Museums among friends: the wider museum community, Museums & Galleries Commission, London: HMSO, 1992
2. T. Cordey, 'What are friends for?', Museums Journal, Vol. 95, No. 10, 1995, pp. 19-20
3. C. Brabbs, 'Open to all', Marketing, 12 April 2001, p. 21
4. , accessed 25 February 2003
5. A. Slater & D. Hayes, 'From social club to integrated membership scheme: developing your membership scheme strategically', International Journal of Non-Profit and Voluntary Sector Marketing, Vol. 8, No. 1, 2003, pp. 59-75
6. Burns Sadek Research Ltd, Qualitative research conducted to examine the motivations for membership of Friend's schemes, London: Arts Council of England, 1992
7. C. Raymond, Members matter: making the most of your membership scheme, London: Arts Council of Great Britain, 1992
8. C. Edwards, Friends like these: a study of the contribution of friends and support organisations to Yorkshire's museums, archives and libraries, Yorkshire Museums Council, 2002
9. E. Gummesson, Total relationship marketing, rethinking marketing management: from 4 Ps to 30 Rs, Oxford: Butterworth-Heinemann, 1999
10. J. Lansley, 'Membership participation and ideology in voluntary organisations: the case of the National Trust', Voluntas, Vol. 7, No. 3, 1996, pp. 221-240
11. M.A. Glynn et al., 'Art museum membership and cultural distinction: relating members' perceptions of prestige to benefit usage', Poetics, Vol. 24, 1996, pp. 259-274
12. J. Carbins, 'Membership and customer loyalty', < http:www.fuel4arts. com/skilldev/ > , accessed 5 January 1999
13. S. Selwood et al., 'Museum and gallery statistics: the DOMUS database', in Cultural trends, London: Policy Studies Institute, 1997, p. 28
14. S. Davies, By popular demand: a strategic analysis of the market potential for museums and art galleries in the UK, London: Museums & Galleries Commission, 1994
15. M. Finn et al., Tourism and leisure research methods: data collection, analysis and interpretation, Harlow: Pearson, 2000
16. A. Slater, 'Relationship marketing as a strategic tool for managing museum and gallery membership schemes and enriching relationships with members', unpublished dissertation for the MA in Museum Management, London: University of Greenwich Business School, 1999
17. A. Slater, 'Membership survey-confidential', unpublished report, London: University of Greenwich Business School, 2000