Boundary work: The production and consumption of health information and advice within service interactions between staff and callers to NHS direct

Journal of Consumer Culture

Volumn 5, Issue 3, 2005, Pages 315-337

  Goode, Jackie ^a,b   Greatbatch, David ^a  

^a UNIVERSITY OF NOTTINGHAM   (United Kingdom)

^b UNIVERSITY OF NOTTINGHAM   (United Kingdom)

Author keywords

Call centres; Call handlers; Expert systems; Nursing; Occupational socialization; Risk; Telephone triage

Indexed keywords

EID: 61049096553     PISSN: 14695405     EISSN: 17412900     Source Type: Journal    
DOI: 10.1177/1469540505056793     Document Type: Article

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