Client satisfaction in a breast and cervical cancer early detection program: The influence of ethnicity and language, health, resources, and barriers

Women and Health

Volumn 48, Issue 3, 2008, Pages 283-302

  Schutt, Russell K ^a   Cruz, Elizabeth Riley ^b   Woodford, Mary Lou ^c  

^a UNIVERSITY OF MASSACHUSETTS BOSTON   (United States)

^b Blue Cross Blue Shield of Massachusetts   (United States)

^c MASSACHUSETTS DEPARTMENT OF PUBLIC HEALTH   (United States)

Author keywords

Cancer screening satisfaction; Case management; Health disparities; Women's health

Indexed keywords

ADULT; ARTICLE; ATTITUDE TO HEALTH; BREAST TUMOR; COMMUNICATION DISORDER; ETHNOLOGY; FEMALE; HEALTH CARE DELIVERY; HUMAN; MASS SCREENING; METHODOLOGY; MIDDLE AGED; PATIENT SATISFACTION; POVERTY; SOCIOECONOMICS; STATISTICS; UNITED STATES; UTERINE CERVIX TUMOR; WOMEN'S HEALTH;

ADULT; ATTITUDE TO HEALTH; BREAST NEOPLASMS; COMMUNICATION BARRIERS; FEMALE; HEALTH SERVICES ACCESSIBILITY; HUMANS; MASS SCREENING; MASSACHUSETTS; MIDDLE AGED; PATIENT SATISFACTION; POVERTY; SOCIOECONOMIC FACTORS; UTERINE CERVICAL NEOPLASMS; WOMEN'S HEALTH;

EID: 60849126997     PISSN: 03630242     EISSN: 15410331     Source Type: Journal    
DOI: 10.1080/03630240802463475     Document Type: Article

References (60)

1. American Cancer Society. (2007a). Breast cancer facts and figures 2007-2008. Atlanta, GA: American Cancer Society. Retrieved July 26, 2008, from http://www.cancer.org/downloads/STT/BCFF-Final.pdf
2. American Cancer Society. (2007b). Cancer prevention & early detection facts and figures 2007. Atlanta, GA: American Cancer Society. Retrieved July 26, 2008, from http://www.cancer.org/downloads/STT/CPED2007PWSecuredCPED.pdf
3. Aranguri, C., Davidson, B., & Ramirez, R. (2006). Patterns of communication through interpreters: A detailed sociolinguistic analysis. Journal of General Internal Medicine, 21, 623-629.
4. Bair, M. J., Kroenke, K., Sutherland, J. M., McCoy, K. D., Harris, H., & McHorney, C. A. (2007). Effects of depression and pain severity on satisfaction in medical outpatients: Analysis of the medical outcomes study. Journal of Rehabilitation Research and Development, 44, 143-152.
5. Bakker, D. A., Lightfoot, N. E., Steggles, S., & Jackson, C. (1998). The experience and satisfaction of women attending breast cancer screening. Oncology Nursing Forum, 25, 115-121.
6. Bergenmar, M., Nylén, U., Lindbrink, E., Bergh, J., & Brandbert, Y. (2006). Improvements in patient satisfaction at an outpatient clinic for patients with breast cancer. Acta Oncologica, 45, 445-558.
7. Bigby, J., & Holmes, M. D. (2005). Disparities across the breast cancer continuum. Cancer Causes and Control, 16, 35-44.
8. Brett, J., & Austoker, J. (2001). Women who are recalled for further investigation for breast screening: Psychological consequences 3 years after recall and factors affecting re-attendance. Journal of Public Health Medicine, 23, 292-300.
9. Bui, Q. T., Ostir, G. V., Kuo, Y. F., Freeman, J., & Goodwin, J. S. (2005). Relationship of depression to patient satisfaction: Findings from the barriers to breast cancer study. Breast Cancer Research and Treatment, 89, 23-28.
10. Centers for Disease Control and Prevention (CDC). (2007). The National Breast and Cervical Cancer Early Detection Program. Atlanta, GA: Centers for Disease Control and Prevention. Retrieved July 26, 2008, from http://www.cdc.gov/cancer/nbccedp/bccpdfs/0607_nbccedp_fs.pdf
11. Chang, J. T., Chang, R. H., Shekelle, P. G., MacLean, C. H., Solomon, D. H., Reuben, D. B., et al. (2006). Patients' global ratings of their healthcare are not associated with the technical quality of their care. Annals of Internal Medicine, 144, 664-642.
12. Cockerham, W. C. (1988). Medical sociology. In Handbook of Sociology, Smelser, N. J., ed., 575-599. Newbury Park, CA: Sage.
13. Cohen, G. (1996). Age and health status in a patient satisfaction survey. Social Science and Medicine, 42, 1085-1093.
14. Cooper, L. A., & Powe, N. R. (2004). Disparities in patient experiences, health care processes, and outcomes: The role of patient-provider racial, ethnic, and language concordance. The Commonwealth Fund. Available at http://www.cmwf.org
15. David, R. A., & Rhee, M. (1998). The impact of language as a barrier to effective health care in an underserved urban Hispanic community. Mount Sinai Journal of Medicine, 65, 393-397.
16. Drossaert, C. H. C., Boer, H., & Seydel, E. R. (2002). Monitoring women's experiences during three rounds of breast cancer screening: Results from a longitudinal study. Journal of Medical Screening, 9, 168-175.
17. Ell, K., Vourlekis, B., Lee, P. J., & Xie, B. (2007). Patient navigation and case management following an abnormal mammogram: A randomized clinical trial. Preventive Medicine, 44, 26-33.
18. Engelman, K. K., Cizik, A. M., & Ellerbeck, E. F. (2005). Women's satisfaction with their mammography experience: Results of a qualitative study. Women & Health, 42(4), 17-35.
19. Estabrook, R. E., Schutt, R. K., & Woodford, M. L. (2008). Translating research into practice: The participatory expert panel approach. The Open Health Services and Policy Journal, 1, 19-26.
20. Foxall, M. J., Barron, C. R., & Houfek, J. (2003). Women's satisfaction with breast and gynecological cancer screening. Women & Health, 38(1), 21-36.
21. Franzini, L., & Fernandez-Esquer, M. E. (2004). Socioeconomic, cultural, and personal influences on health outcomes in low-income Mexican-origin individuals in Texas. Social Science & Medicine, 59, 1629-1646.
22. Freedman, L. S., & Schatzkin, A. (1992). Sample size for studying intermediate endpoints within intervention trials of observational studies. American Journal of Epidemiology, 136, 1148-1159.
23. Freeman, H. P., Muth, B. J., & Kerner, J. F. (1995). Expanding access to cancer screening and clinical follow-up among the medically underserved. Cancer Practice, 3, 19-30.
24. Fylan, F. (1998). Screening for cervical cancer: A review of women's attitudes, knowledge, and behaviour. British Journal of General Practice, 48, 1509-1514.
25. Gany, F., Leng, J., Shapiro, E., Abramson, D., Motola, I., Shield, D. C., et al. (2007). Patient satisfaction with different interpreting methods: A randomized controlled trial. Journal of General Internal Medicine, 22, 312-318.
26. Haggman, S., Maher, C. G., & Refshauge, K. M. (2004). Screening for symptoms of depression by physical therapists managing low back pain. Physical Therapy, 84, 1157-1166.
27. Hall, J. A., & Dornan, M. C. (1990). Patient sociodemographic characteristics as predictors of satisfaction with medical care: A meta-analysis. Social Science & Medicine, 30, 811-818.
28. Hall, J. A., Milburn, M. A., & Epstein, A. M. (1993). A causal model of health status and satisfaction with medical care. Medical Care, 31, 84-94.
29. Hill, M. H., & Doddato, T. (2002). Relationships among patient-satisfaction, intent to return, and intent to recommend services provided by an academic nursing center. Journal of Cultural Diversity, 9, 108-112.
30. Hunt, L. M., Schneider, S., & Comer, B. (2004). Should 'acculturation' be a variable in health research? A critical review of research on U.S. Hispanics. Social Science & Medicine, 59, 973-986.
31. Jackson, J. L., Chamberlin, J., & Kroenke, K. (2001). Predictors of patient satisfaction. Social Science and Medicine, 52, 609-620.
32. Johansson, P., Oleni, M., & Fridlund, B. (2002). Patient satisfaction with nursing care in the context of health care: A literature study. Scandinavian Journal of Caring Sciences, 16, 337-344.
33. Johnson, R. L., Saha, S. J., Arbelaez, A., Beach, M. C., & Cooper, L. A. (2004). Racial and ethnic differences in patient perceptions of bias and cultural competence in health care. Journal of General Internal Medicine, 19, 101-110.
34. Kahn, L. S., Fox, C. H., Krause-Kelly, J., Berdine, D. E., & Cadzow, R. B. (2005). Identifying barriers and facilitating factors to improve screening mammography rates in women diagnosed with mental illness and substance use disorders. Women & Health, 42(3), 111-126.
35. Kleeberg, U. R., Tews, J. T., Ruprecht, T., Höing, M., Kulhmann, A., & Runge, C. (2005). Patient satisfaction and quality of life in cancer outpatients: Results of the PASQOC study. Support Care Cancer, 13, 303-310.
36. Krosnick, J. A. (1999). Survey research. Annual Review of Psychology 50, 537-567.
37. Landale, N. S., Oropesa, R. S., Llanes, D., & Gorman, B. K. (1999). Does Americanization have adverse effects on health: Stress, health habits, and infant health outcomes among Puerto Ricans? Social Forces, 78, 613-641.
38. LaVeist, T. A., & Nuru-Jeter, A. (2002). Is doctor-patient race concordance associated with greater satisfaction of care? Journal of Health and Social Behavior, 43, 296-306.
39. Lee, L. J., Batal, H. A., Maselli, J. H., & Kutner, J. S. (2002). Effect of Spanish interpretation method on patient satisfaction in an urban walk-in clinic. Journal of General Internal Medicine, 17, 641-646.
40. MacKinnon, D. P., Lockwood, D. M., Hoffman, J. M., West, S. G., & Sheets, V. (2002). A comparison of methods to test mediation and other intervening variable effects. Psychological Medicine, 7, 83-104.
41. Magai, C., Consedine, N., Neugut, A. I., & Hershman, D. L. (2007). Common psychosocial factors underlying breast cancer screening and breast cancer treatment adherence:A conceptual review and synthesis. Journal of Women's Health, 16(1), 11-23.
42. Marshall, G. N., Hays, R. D., & Mazel, R. (1996). Health status and satisfaction with health care results from the medical outcomes study. Journal of Consulting and Clinical Psychology, 64, 380-390.
43. Mossakowski, K. N. (2007). Are immigrants healthier? The case of depression among Filipino Americans. Social Psychology Quarterly, 70, 290-304.
44. Newmann, S. J., & Garner, E. O. (2005). Social inequities along the cervical cancer continuum: A structured review. Cancer Causes and Control, 167, 63-70.
45. Pirraglia, P. A., Sanyal, P., Singer, D. E., & Ferris T. G. (2004). Depressive symptom burden as a barrier to screening for breast and cervical cancers. Journal of Women's Health, 13, 731-738.
46. Read, J. G., & Cohen, P. N. (2007). One size fits all? Explaining U.S.-born and immigrant women's employment across 12 ethnic groups. Social Forces, 85, 1713-1734.
47. Roman, A. M. (2005). Women's Health Network client survey field report. Boston: Center for Survey Research, University of Massachusetts-Boston.
48. Rust, S. (2003). Improvement of women's breast health services. Journal of Ambulatory Care Management, 26, 199-208.
49. Schutt, R. K., & Fennell, M. L. (1992). Shelter staff satisfaction with services, the service network, and their jobs: The influence of disposition and situation. Current Research on Occupations and Professions, 7, 177-200.
50. Schutt, R. K., Fawcett, J., Cruz, E. R., & Gall, G. B. (2005). Case management in the Women's Health Network: A comprehensive evaluation. Report to the Department of Public Health, University of Massachusetts Boston.
51. Schutt, R. K., Goldfinger, S. M., & Penk, W. E. (1997). Satisfaction with residence and with life: when homeless mentally ill persons are housed. Evaluation and Program Planning, 20, 185-194.
52. See, K. O., & Wilson, W. J. (1988). Race and ethnicity. In N. J. Smelser (Ed.), Handbook of Sociology (pp. 223-242). Newbury Park, CA: Sage.
53. Shetterly, S. M., Baxter, J., Mason, L. M., & Hamman, R. F. (1996). Self-rated health among Hispanic vs. Non-Hispanic white adults: The San Luis Valley Health and Aging Study. American Journal of Public Health, 86, 1798-1801.
54. Somkin, C. P., McPhee, S. J., Nguyen, T., Stewart, S., Shema, S. J., Nguyen, B., et al. (2004). The effect of access and satisfaction on regular mammogram and Papanicolaou test screening in a multiethnic population. Medical Care, 42, 914-926.
55. Stroupe, K. T., Hynes, D. M., Giobbie-Hurder, A., Oddone, E. Z., Weinberger, M., Reda, D. J., et al. (2005). Patient satisfaction and use of veterans affairs versus non-veterans affairs healthcare services by veterans. Medical Care, 43, 453-460.
56. Veltman, C. (1988). Modeling the language shift process of Hispanic immigrants. International Migration Review, 22, 545-562.
57. Weingarten, S. R., Stone, E., Green, A., Pelter, M., Nessim, S., Huang, H., et al. (1995). A study of patient satisfaction and adherence to preventive care practice guidelines. The American Journal of Medicine, 99, 590-596.
58. Weisskirch, R. S. (2005). The relationship of language brokering to ethnic identity for Latino early adolescents. Hispanic Journal of Behavioral Sciences, 27, 286-299.
59. Women's Health Network. (2005a). DRAFT health brief: Eligible women and participation in Women's Health Network. Boston: Department of Public Health.
60. Women's Health Network. (2005b). Policy and procedure manual. Boston: Department of Public Health.