The development and testing of a survey instrument for benchmarking dental plan performance: Using insured patients' experiences as a gauge of dental care quality

Journal of the American Dental Association

Volumn 140, Issue 2, 2009, Pages 229-237

  Keller, San ^a   Martin, Gary C ^b,c   Ewensen, Christian T ^a   Mitton, Robert H ^b  

^a AMERICAN INSTITUTES FOR RESEARCH   (United States)

^b Office of the Assistant Secretary of Defense (Health Affairs)   (United States)

^c UNIFORMED SERVICES UNIVERSITY OF THE HEALTH SCIENCES   (United States)

Author keywords

CAHPS; Dental care quality; Dental plan quality; Patient satisfaction; Patient surveys; Quality benchmarking

Indexed keywords

EID: 60449085969     PISSN: 00028177     EISSN: None     Source Type: Journal    
DOI: 10.14219/jada.archive.2009.0137     Document Type: Article

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