Knowledge, practice and faith on total quality Management principles among workers in the health care system: Evidence from an Italian investigation

Journal of Evaluation in Clinical Practice

Volumn 15, Issue 1, 2009, Pages 69-75

  Gregori, Dario ^a   Napolitano, Giampaolo ^b   Scarinzi, Cecilia ^a   Semeraro, Arianna ^c   Rosato, Rosalba ^d   Pagano, Eva ^d   Zigon, Giulia ^e   Gabassi, Piergiorgio ^f  

^a UNIVERSITY OF TURIN   (Italy)

^b UNIVERSITY HOSPITAL OF TRIESTE   (Italy)

^c ITALTBS SpA   (Italy)

^d CPO   (Italy)

^e UNIVERSITY OF FLORENCE   (Italy)

^f UNIVERSITY OF TRIESTE   (Italy)

Author keywords

Human resources perception; Quality of care; Total Quality Management (TQM); Total Quality Test (TQT)

Indexed keywords

ADULT; ARTICLE; EMPLOYEE ATTITUDE; EVALUATION; FEMALE; HEALTH CARE ORGANIZATION; HEALTH CARE SYSTEM; HUMAN; INSTRUMENT; ITALY; KNOWLEDGE; MALE; NORMAL HUMAN; PRIORITY JOURNAL; PROFESSIONAL PRACTICE; TOTAL QUALITY MANAGEMENT; TOTAL QUALITY TEST; WORKING TIME;

ADULT; AGED; ATTITUDE OF HEALTH PERSONNEL; DATA COLLECTION; DELIVERY OF HEALTH CARE; FEMALE; HEALTH KNOWLEDGE, ATTITUDES, PRACTICE; HEALTH PERSONNEL; HUMANS; ITALY; MALE; MIDDLE AGED; TOTAL QUALITY MANAGEMENT;

EID: 60349097945     PISSN: 13561294     EISSN: 13652753     Source Type: Journal    
DOI: 10.1111/j.1365-2753.2008.00956.x     Document Type: Article

References (29)

1. Francois, P., Peyrin, J. C., Toubol, M., Labarere, J., Reverdy, T. Vinck, D. (2003) Evaluating implementation of quality management system in a teaching hospital's clinical departments. International Journal of Quality and Health Care, 15, 47 55.
2. Hansson, J. (2000) Quality in health care. Medical or managerial? Journal of Management Medicine, 14, 357 361.
3. Huq, Z. Martin, T. N. (2000) Workforce cultural factors in TQM/CQI implementation in hospitals. Health Care Manage Review, 25, 80 93.
4. Ovretveit, J. (2000) Total quality management in European health care. International Journal of Health Care and Quality Assurance, 13, 74 79.
5. Taveira, A. D., James, C. A., Karsh, B. T. Sainfort, F. (2003) Quality management and the work environment: an empirical investigation in a public sector organization. Applied Ergonomics, 34, 281 291.
6. Koeck, C. (1998) Time for organisational development in healthcare organisations. British Medical Journal, 317, 1267 1268.
7. Beer, M. (2003) Why total quality management programs do not persist: the role of management quality and implications for leading a TQM transformation. Decision Sciences, 34 (4 623 642.
8. Aiken, L. H., Sloane, D. M. Sochalski, J. (1998) Hospital organization and outcomes. Quality in Health Care, 7, 222 226.
9. Pollack, M. M. Koch, M. A. (2003) Association of outcomes with organizational characteristics of neonatal intensive care units. Critical Care Medicine, 31 (6 1620 1629.
10. Vaghetti, H., Reis, D., Kerber Nda, C., Azambuja, E. Fernandes, G. (2004) [The nurse's perceptions on administrative actions in their work process]. Review of Bras Enferm, 57 (3 316 320.
11. Counts, J. M. (2001) Washington clinical laboratory initiative: a vision for collaboration and strategic planning for an integrated laboratory system. Clinical Leadership Management Review, 15 (2 97 100.
12. Boyle, D. K., Bott, M. J., Hansen, H. E., Woods, C. Q. Taunton, R. L. (1999) Managers' leadership and critical care nurses' intent to stay. American Journal of Critical Care, 8 (6 361 371.
13. Palo, S. Padhi, N. (2003) Measuring effectiveness of TQM training: an Indian study. International Journal of Training and Development, 7 (3 203 216.
14. Cervai, S., Semeraro, A., Gregori, D. Gabassi, P. G. (1999) How to measure TQM in a psychological view. In Proceedings of Conference on TQM and Human Factors, pp. 216 221. Linkoping Universitat : CMTO. 15-17 June, Sweden.
15. White, H. (1982) Maximum likelihood estimation of mis-specified models. Econometrica, 50, 1 25.
16. Data Analysis Products Division (2000) S-PLUS 2000 User's Guide (release software). Seattle, WA : MathSoft.
17. Kim, C., McEwen, L. N., Gerzoff, R. B., Marrero, D. G., Mangione, C. M., Selby, J. V. Herman, W. H. (2005) Is physician gender associated with the quality of diabetes care? Diabetes Care, 28 (7 1594 1598.
18. Longenecker, C. O. Scazzero, J. A. (1996) The ongoing challenge of total quality management. TQM Magazine, 8 (2 55 60.
19. Shukla, R. K. Turner, W. E. 3rd (1984) Patients perception of care under primary and team nursing. Research in Nursing & Health, 7 (2 93 99.
20. Spear, S. J. (2005) Fixing health care from the inside, today. Harvard Business Review, 83 (9 78 91, 158.
21. Vallet, G., Perrin, A., Keller, C. Fieschi, M. (2006) [Public access to information about the services and quality of care in public hospitals: the need for methodologic clarity.] Presse Medicale, 35 (3 Pt 1 388 392.
22. Kahn, K. L., Liu, H., Adams, J. L., Chen, W. P., Tisnado, D. M., Carlisle, D. M., Hays, R. D., Mangione, C. M. Damberg, C. L. (2003) Methodological challenges associated with patient responses to follow-up longitudinal surveys regarding quality of care. Health Services Research, 38 (6 Pt 1 1579 1598.
23. Woodbury, D., Tracy, D. McKnight, E. (1998) Does considering severity of illness improve interpretation of patient satisfaction data? Journal of Healthcare Quality, 20 (4 33 40.
24. Striem, J., Ovretveit, J. Brommels, M. (2003) Is health care a special challenge to quality management? Insight from the Danderyd Hospital case. Quality Management and Health Care, 12, 250 258.
25. Burton, G. McCallion, P. (1995) Total Quality Management in the Social Services: Theory and Practice. Albany, NY : Rockefeller College Press.
26. Smyrnios, N. A., Connolly, A., Wilson, M. M., Curley, F. J., French, C. T., Heard, S. O. Irwin, R. S. (2002) Effects of a multifaceted, multidisciplinary, hospital-wide quality improvement program on weaning from mechanical ventilation. Critical Care Medicine, 30 (6 1224 1230.
27. Tarr, J. D. (1995) Developing performance measurement systems that support continuous improvement. Hospital Mater Manage Quarterly, 17 (2 59 67.
28. Teeley, K. H., Lowe, J. M., Beal, J. Knapp, M. L. (2006) Incorporating quality improvement concepts and practice into a community health nursing course. Journal of Nursing Education, 45 (2 86 90.
29. Nathanson, P. (1993) Total quality management: rhetoric and reality. Management Care Quarterly, 1 (2 19 25.