A generalizable methodology for quantifying user satisfaction

IEICE Transactions on Communications

Volumn E91-B, Issue 5, 2008, Pages 1260-1268

  Huang, Te Yuan ^a   Chen, Kuan Ta ^b   Huang, Polly ^a   Lei, Chin Laung ^a  

^a NATIONAL TAIWAN UNIVERSITY   (Taiwan)

^b INSTITUTE OF INFORMATION SCIENCE   (Taiwan)

Author keywords

Human perception; Internet measurement; Network games; Quality of service; Survival analysis; VoIP

Indexed keywords

BIOINFORMATICS; INTERNET TELEPHONY; ONLINE SYSTEMS; QUALITY OF SERVICE; VOICE/DATA COMMUNICATION SYSTEMS;

HUMAN PERCEPTION; INTERNET MEASUREMENT; NETWORK GAME; SURVIVAL ANALYSIS; VOIP;

QUALITY CONTROL;

EID: 59949097447     PISSN: 09168516     EISSN: 17451345     Source Type: Journal    
DOI: 10.1093/ietcom/e91-b.5.1260     Document Type: Article

References (15)

1. K.T. Chen, P. Huang, G.S. Wang, C.Y. Huang, and C.L. Lei, "On the sensitivity of online game playing time to network QoS," Proc. IEEE INFOCOM'06, pp.1-12, Barcelona, Spain, April 2006.
2. K.T. Chen, C.Y. Huang, P. Huang, and C.L. Lei, "Quantifying skype user satisfaction," Proc. ACM SIGCOMM'06, pp.399-410, Pisa, Italy, Sept. 2006.
3. D.R. Cox and D. Oakes, Analysis of Survival Data, Chapman & Hall/CRC, 1984.
4. ITU-T Recommendation P. 800, "Methods for subjective determination of transmission quality," 1996.
5. U. Jekosch, Voice and Speech Quality Perception Assessment and Evaluation, Springer, 2005.
6. A. Rix, J. Beerends, M. Hollier, and A. Hekstra, "Perceptual evaluation of speech quality (PESQ) -A new method for speech quality assessment of telephone networks and codecs," Proc. IEEE International Conference on Acoustics, Speech, and Signal Processing, pp.73-76, 2001.
7. ITU-T Recommendation P.862, "Perceptual evaluation of speech quality (PESQ), an objective method for end-to-end speech quality assessment of narrow-band telephone networks and speech codecs," Feb. 2001.
8. E.L. Kaplan and P. Meier, "Nonparametric estimation from incomplete observations," J. American Statistical Association, vol.53, pp.437-481, 1958.
9. T.M. Therneau and P.M. Grambsch, Modeling Survival Data: Extending the Cox Model, 1 ed., Springer, 2001.
10. D.R. Cox and E.J. Snell, "A general definition of residuals (with discussion)," J. Royal Statistical Society, vol.B30, pp.248-275, 1968.
11. "ShenZhou Online," http://www.ewsoft.com.tw/
12. D.M.S. Ila and D. Lam, "Comparing the effect of habit in the online game play of Australian and Indonesian gamers," Proc. Australia and New Zealand Marketing Association Conference, Adelaide, Australia, Dec. 2003.
13. T. Beigbeder, R. Coughlan, C. Lusher, J. Plunkett, E. Agu, and M. Claypool, "The effects of loss and latency on user performance in Unreal Tournament 2003," NetGames'04: Proc. 3nd Workshop on Network and System Support for Games, pp. 144-151, ACM Press, 2004.
14. K.T. Chen, P. Huang, and C.L. Lei, "Game traffic analysis: An MMORPG perspective," Comput. Netw., vol.50, no.16, pp.3002-3023, 2006.
15. F.E. Harrell, Regression Modeling Strategies, with Applications to Linear Models, Survival Analysis and Logistic Regression, Springer, 2001.