Communication skills training in a Hospice Volunteer Training Program

Journal of Social Work in End-of-Life and Palliative Care

Volumn 4, Issue 1, 2008, Pages 17-37

  Worthington, Debra L ^a  

^a AUBURN UNIVERSITY   (United States)

Author keywords

Communication training; Empathetic listening; Hospice; Hospice training; Hospice volunteers; Volunteer training

Indexed keywords

ARTICLE; ATTITUDE TO DEATH; BEREAVEMENT; EDUCATION; EMPATHY; FAMILY; HOSPICE CARE; HUMAN; INTERPERSONAL COMMUNICATION; NURSING CARE; ORGANIZATION AND MANAGEMENT; PATIENT CARE; RELIGION; VOLUNTARY WORKER;

ATTITUDE TO DEATH; BEREAVEMENT; COMMUNICATION; EMPATHY; FAMILY; HOSPICE CARE; HUMANS; NURSING CARE; PATIENT CARE TEAM; SPIRITUALITY; VOLUNTARY WORKERS;

EID: 59749086469     PISSN: 15524256     EISSN: 15524264     Source Type: Journal    
DOI: 10.1080/15524250802072021     Document Type: Article

References (63)

1. Abramson, P. R. (1992). A case for case studies: An immigrant's journal. Newbury Park, CA: Sage.
2. Albrecht, T. L., & Adelman, M. B. (1984). Social support and life stress: New directions for communication research. Human Communication Research, 11, 3-32.
3. Amenta, M. (1984). Death anxiety, purpose in life and duration of service in hospice volunteers. Psychological Reports, 54, 979-984.
4. Arnold, W. E. (1997). Listening and the helping professions. In M. Purdy, & D. Borisoff (Eds.), Listening in everyday life: A personal and professional approach (pp. 267-284). NY: University Press of America.
5. Auburn University Harrison School of Pharmacy. (2005, June 15). HSOP Trio Wins Innovative Teaching Award. Retrieved August 7, 2007 from http://pharmacy. auburn.edu/news-events/2004-2005/ virtual%20patient%20innovation%20in%20 teaching%20award.htm
6. Barclay, S., Wyatt, P., Shore, S., Finlay I., Grande G., & Todd, C. (2003). Care for the dying: How well prepared are general practitioners? A questionnaire study in Wales. Palliative Medicine, 17, 27-39.
7. Bassey, M. (1999). Case study research in educational settings. Buckingham, UK: Open University.
8. Brenner, P. R. (1993). The volunteer component. In A. Armstrong-Daily &S. Z. Goltzer (Eds.), Hospice care for children. NY: Oxford University Press.
9. Burleson, B. (1994). Comforting messages: Significance, approaches, and effects. In B. R. Burleson, T. L. Albrecht, & I. G. Sarson (Eds.), Communication of social support: Messages, interaction, relationships, and community (pp. 3-28). Thousand Oaks, CA: Sage.
10. Canary, D. J., Cody, M. J., & Manusov, V. L. (2003). Interpersonal communication: A goals-based approach (3rd ed.). Boston: Bedford/St. Martin's.
11. Casey, D. (2007). Nurses' perceptions, understanding and experiences of health promotion. Journal of Clinical Nursing, 16, 1039-1049.
12. Caty, S., & Tamlyn, D. (1983, December). Hospice volunteers: A recruitment profile. Dimensions, 60, 22-23.
13. Chng, C. L., & Ramsey, M. K. (1984-1985). Volunteers and the care of the terminal patient. Omega, 15, 237-244.
14. Coffman, S. L., & Coffman, V. T. (1993). Communication training for hospice volunteers. Omega, 27, 155-163.
15. Drollinger, T., Comer, L. B., & Warrington, P. T. (2006). Development and validation of the active empathetic listening scale. Psychology & Marketing, 23, 161-180.
16. Egan, K. A., & Abbott, P. (2002). Interdisciplinary team training: Preparing new employees for the specialty of hospice and palliative care. Journal of Hospice and Palliative Nursing, 4, 161-171.
17. Egbert, N., & Parrott, R. (2003). Empathy and social support for the terminally ill: Implications for recruiting and retaining hospice and hospital volunteers. Communication Studies, 54, 18-34.
18. Elliott, R., Watson, J. C., Goldman, R. N., & Greenberg, L. S. (2004). Client micro-processes: What process-experiential therapists listen for. In J. C. Watson (Ed.), Learning emotion focused therapy: The process-experiential approach to change (pp. 53-71). Washington, DC: American Psychological Association.
19. Farber, S. (2001). Hospice volunteer training for health science students: An academic medical center-hospice community partnership. Journal of Palliative Medicine, 4, 60-63.
20. Fernald, P. S. (1995). Teaching students to listen empathetically. Teaching of Psychology, 22, 183-186.
21. Ford, L. A., Babrow, A. S., & Stohl, C. (1996). Social support messages and the management of uncertainty in the experience of breast cancer: An application of problematic integration theory. Communication Monographs, 63, 189-207.
22. Goldsmith, D. (1994). The role of facework in supportive communication. In B. R. Burleson, T. L. Albrecht, & I. G. Sarson (Eds.), Communication of social support: Messages, interaction, relationships, and community (pp. 29-49). Thousand Oaks, CA: Sage.
23. Goleman, D. (1995). Emotional intelligence: Why it can matter more than IQ. New York: Bantam.
24. Hamel, J. (Ed.). (1992, Spring). The case study method in sociology. Current Sociology, 40, (entire issue).
25. Hirschmann, K. (1999). Blood, vomit, and communication: The days and nights of an intern on call. Health Communication, 11, 35-57.
26. Hospice Education Network. (2007). What is HEN? Retrieved August 3, 2007, from http://www.hospiceonline.com/ppindex.php
27. Hospice Foundation of America. (2007). Volunteering and Hospice. Retrieved October 6, 2007, from http://www.hospicefoundation.org/hospiceInfo/ volunteer.asp
28. Keay, T. J., & Schonwetter, R. S. (1998). Hospice care in the nursing home. American Family Physician, 57, 491-494.
29. Lack, S. A. (1978). Characteristics of a hospice program of care. In G. W. Davidson (Ed.), The hospice: Development and administration (pp. 41-52). Washington, DC: Hemisphere.
30. Lefevre, C. J. (1992). Communicative needs of the terminally ill elderly and the role of the hospice volunteer. Unpublished doctoral dissertation, University of Oregon.
31. Leming, M., & Dickinson, G. E. (2002). Dying, death, & bereavement (5th ed.). U.S. Belmont, CA: Wadsworth.
32. MacGeorge, E. L. (2001). Support providers' interaction goals: The influence of attributions and emotions. Communication Monographs, 68, 72-97.
33. Mantell, J., & Ell, K. O. (1985). Hospice volunteer programs: A proposed agenda. The Hospice Journal-Physical, Psychosocial, & Pastoral Care of the Dying, 1, 85-101.
34. Miller, K., Birkholt, M., Scott, C., & Stage, C. (1995). Empathy and burnout in human service work: An extension of a communication model. Communication Research, 22, 123-147.
35. Miller, V. D., & Knapp, M. L. (1986). The post nuntio dilemma: Approaches to communicating with the dying. In M. McLaughlin (Ed.), Communication Yearbook, 9, 723-738.
36. Miller, K. I., Stiff, J. B., & Ellis, B. H. (1988). Communication and empathy as precursors to burnout among human service workers. Communication Monographs, 55, 250-265.
37. National Hospice and Palliative Care Organization. (2002). Hospice volunteer resource manual (No. 820114). Alexandria, VA: Author.
38. National Hospice and Palliative Care Organization (2007a). NHPCO's facts & figures on hospice care. Retrieved July 12, 2007, from http://www.nhpco.org/ files/public/Hospice-Facts-110104.pdf
39. National Hospice and Palliative Care Organization (2007b). Patients served. Retrieved July 12, 2007, from http://www.nhpco.org/i4a/pages/Index. cfm? pageid=3362
40. Ottoson, J., Rivera, M., DeGroff, A., Hackley, S., & Clark, C. (2007). On the road to national objectives: A case study of diabetes prevention and control programs. Journal of Public Health Management & Practice, 13, 287-295.
41. Paradis, L. F., Miller, B., & Runnion, V. M. (1987). Volunteer stress and burnout: Issues for administrators. Hospice Journa - Physical, Psychosocial, & Pastoral Care of the Dying, 3(2-3), 165-83.
42. Pat Carver Media. (n. d.). Hospice Volunteer Training Series. Retrieved August 4, 2007, from http://hospicetutor.com/Home.html
43. Rubin, R. B., Palmgreen, P., Sypher, H. E. (Eds.). (1994). Communication research measures: A sourcebook. NY: Guilford Press.
44. Salovey, P., Mayer, J. D., Caruso, D., & Lopes, P. N. (2003). Measuring emotional intelligence as a set of abilities with the Mayer-Salovey-Caruso Emotional Intelligence Test. In S. J. Lopez, & C. R. Snyder (Eds.), Positive psychological assessment: A handbook of models and measures (pp. 251-265). Washington, DC: American Psychological Association.
45. Seto, A., & Woodford, M. S. (2007). Helping a Japanese immigrant family cope with acculturation issues: A case study. Family Journal, 15, 167-173.
46. Shunkwiler, S. M., Broderick, A., Stansfield, R. B., & Rosenbaum, M. (2005). Pilot of a hospice-based elective to learn comfort with dying patients in undergraduate medical education. Journal of Palliative Medicine, 8, 344-353.
47. Skillswise. (2007). Words: Listening. Retrieved July 12, 2007 from http:// www.bbc.co.uk/skillswise/words/listening/index.shtml
48. Stanton, R. N. (2003). Ambulatory hospice training in family medicine residency. Journal of Palliative Medicine, 6, 782-785.
49. Stevens, A., Hernandez, J., Johnsen, K., Dickerson, R., Raij, A., Harrison, C., DiPietro, M., Allen, B., Ferdig, R., Foti, S., Jackson, J., Shin, M., Cendan, J., Watson, R., Duerson, M., Lok, B., Cohen, M., Wagner, P., & Lind, D. S. (2006). The use of virtual patients to teach medical students
50. history taking and communication skills. American Journal of Surgery, 19, 806-811.
51. Stiff, J. B., Dillard, J. P., Somera, L., Kim, H., & Sleight, C. (1988). Empathy, communication, and prosocial behavior. Communication Monographs, 55, 198-218.
52. Strickland, A. L., & DeSpelder, L. A. (2003). Communicating about death and dying. In I. Corless, B. B. Germino, & M. A. Pitman (Eds.), Dying, death, and bereavement: A challenge for living (pp. 7-24). NY: Springer.
53. Toller, P. (1999). Learning to listen, learning to hear: A training approach. In C. Birgit (Ed.), Time to listen to children: Personal and professional communication (pp. 48-61). Florence, KY: Taylor & Frances/Routledge.
54. Trenholm, S., & Jensen, A. (2008). Interpersonal communication (6th ed.). NY: Oxford.
55. Villaume W. A., Berger B. A., Barker B. N. (2006). Learning motivational interviewing: Scripting a virtual patient. American Journal of Pharmaceutical Education, 70, 33.
56. Watzlawick, P., Beavin, J., & Jackson, D. (1967). Pragmatics of human communication: A study of interactional patterns, pathologies, and paradoxes. NY: Norton.
57. Weisman, A. D. (1972). On dying and denying: A psychiatric study of terminality. NY: Behavioral Publications.
58. Wentzel, K. B. (1981). To those who need it most, hospice means hope. NY: Charles Rivers.
59. West, R., & Turner, L. H. (2006). Understanding interpersonal communication: Making choices in changing times. Belmont, CA: Thomson Wadsworth.
60. Yin, R. K. (1994). Case study research: Design and methods (2nd ed.). Thousand Oaks, CA: Sage.
61. Yin, R. K. (2003). Case study research: Design and methods (3rd ed.). Thousand Oaks, CA: Sage.
62. Zimmerman, S., & Applegate, J. L. (1992). Person-centered comforting in the hospice interdisciplinary team. Communication Research, 19, 240-263.
63. Zucker, D. M. (2001). Using case study methodology in nursing research. The Qualitative Report, 6(2). Retrieved July 9, 2007, from http://nova.edu/ssss/QR/QR6-2/ zuker.html