Validation and reliability of 2 specialty care satisfaction scales

American Journal of Medical Quality

Volumn 24, Issue 1, 2009, Pages 12-18

  Camacho, Fabian T ^a,d   Feldman, Steve R ^b,d   Balkrishnan, Rajesh ^c   Kong, Meg C ^c   Anderson, Roger T ^a,d  

^a PENNSYLVANIA STATE UNIVERSITY   (United States)

^b WAKE FOREST SCHOOL OF MEDICINE   (United States)

^c OHIO STATE UNIVERSITY   (United States)

^d DrScore ^*

Author keywords

Confirmatory factor analysis; Online survey; Patient satisfaction; Scale validation

Indexed keywords

ADOLESCENT; ADULT; AGED; ARTICLE; CHILD; EPIDEMIOLOGY; FEMALE; HUMAN; INFANT; INTERNET; MALE; MEDICINE; MIDDLE AGED; NEWBORN; PATIENT SATISFACTION; PRESCHOOL CHILD; STANDARD; VALIDATION STUDY;

ADOLESCENT; ADULT; AGED; CHILD; CHILD, PRESCHOOL; FEMALE; HEALTH CARE SURVEYS; HUMANS; INFANT; INFANT, NEWBORN; INTERNET; MALE; MIDDLE AGED; PATIENT SATISFACTION; SPECIALTIES, MEDICAL; YOUNG ADULT;

EID: 58149512959     PISSN: 10628606     EISSN: 1555824X     Source Type: Journal    
DOI: 10.1177/1062860608326416     Document Type: Article

References (19)

1. Williams B., Coyle J., Healy D. The meaning of patient satisfaction: an explanation of high reported levels. Soc Sci Med. 1998 ; 47 (9). 1351-1359.
2. Sitzia J. How valid and reliable are patient satisfaction data? an analysis of 195 studies. Int J Qual Health Care. 1999 ; 11 (4). 319-328.
3. Camacho F., Anderson R., Safrit A., Jones AS, Hoffmann P. The relationship between patient's perceived waiting time and office-based practice satisfaction. N C Med J. 2006 ; 67 (6). 409-413.
4. Anderson R., Barbara A., Feldman S. What patients want: a content analysis of key qualities that influence patient satisfaction. J Med Pract Manage. 2007 ; 22 (5). 255-261.
5. Hargraves JL, Hays RD, Cleary PD Psychometric properties of the Consumer Assessment of Health Plans Study (CAHPS) 2.0 adult core survey. Health Serv Res. 2003 ; 38 (6, pt 1). 1509-1527.
6. Scholle SH, Weisman CS, Anderson RT, Camacho F. The development and validation of the primary care satisfaction survey for women. Womens Health Issues. 2004 ; 14 (2). 35-50.
7. Heje HN, Vedsted P., Sokolowski I., Olesen F. Doctor and practice characteristics associated with differences in patient evaluations of general practice. BMC Health Serv Res. 2007 ; 7: e46.
8. Hays RD, Brown JA, Spritzer KL, Dixon WJ, Brook RH Member ratings of health care provided by 48 physician groups. Arch Intern Med. 1998 ; 158 (7). 785-790.
9. Brown TA Confirmatory Factor Analysis for Applied Research. New York, NY: Guildford Press ; 2006.
10. Little RJA, Rubin DB Statistical Analysis With Missing Data. New York, NY: John Wiley & Sons Inc ; 1987.
11. Hu L., Bentler PM Evaluating model fit. Hoyle R, ed. In: Structural Equation Modeling Concepts, Issues, and Applications. Thousand Oaks, CA: Sage Publications ; 1995: 76-99.
12. Jöreskog KG, Sörbom D. Recent developments in structural equation modeling. J Marketing Res. 1982 ; 19: 404-416.
13. Arbuckle JL, Wothke W. AMOS 4.0 User's Guide. Chicago, IL: SmallWaters Corporation ; 1999.
14. Fornell C., Larcker DF Evaluation structural equation models with unobservable variables and measurement error. J Marketing Res. 1981 ; 18: 39-50.
15. Press I. Patient Satisfaction: Defining, Measuring, and Improving the Experience of Care. Ann Arbor, MI: Management Series; 2002: 1-28.
16. Möller-Leimköhler AM, Dunkel R., Möller P., Pukies F., de Fazio S., Lehman E. Is patient satisfaction a unidimensional construct? factor analysis of the Munich Patient Satisfaction Scale (MPSS-24). Eur Arch Psychiatry Clin Neurosci. 2002 ; 252 (1). 19-23.
17. Anderson RT, Camacho FT, Balkrishnan R. Willing to wait? the influence of patient wait time on satisfaction with primary care. BMC Health Serv Res. 2007 ; 7: e31.
18. Ware JE Jr, Snyder MK, Wright WR, Davies AR Defining and measuring patient satisfaction with medical care. Eval Program Plann. 1983 ; 6 (3-4). 247-263.
19. Shelton P. Measuring and Improving Patient Satisfaction. Gaithersburg, MD: Aspen Publishers ; 2000: 16-19.