The influence of gatekeeping and utilization review on patient satisfaction

Journal of General Internal Medicine

Volumn 14, Issue 5, 1999, Pages 287-296

  Kerr, Eve A ^a,b,f   Hays, Ron D ^c,d   Mitchinson, Allison ^a   Lee, Martin ^a   Siu, Albert L ^e  

^a VETERANS AFFAIRS MEDICAL CENTER   (United States)

^b UNIVERSITY OF MICHIGAN MEDICAL SCHOOL   (United States)

^c UNIVERSITY OF CALIFORNIA   (United States)

^d RAND CORPORATION   (United States)

^e MOUNT SINAI SCHOOL OF MEDICINE   (United States)

^f VA ANN ARBOR HEALTHCARE SYSTEM   (United States)

Author keywords

Access to specialists; Gatekeeping; Managed care; Patient satisfaction; Utilization management

Indexed keywords

ADULT; ARTICLE; CONTROLLED STUDY; DENIAL; FEMALE; HEALTH MAINTENANCE ORGANIZATION; HUMAN; MAJOR CLINICAL STUDY; MALE; MEDICAL CARE; MEDICAL SPECIALIST; PATIENT REFERRAL; PATIENT SATISFACTION; PHYSICIAN; QUESTIONNAIRE; UTILIZATION REVIEW;

ADOLESCENT; ADULT; AGED; AGED, 80 AND OVER; CROSS-SECTIONAL STUDIES; FEMALE; HEALTH SERVICES NEEDS AND DEMAND; HUMANS; LINEAR MODELS; MALE; MANAGED CARE PROGRAMS; MIDDLE AGED; MULTIVARIATE ANALYSIS; OUTCOME ASSESSMENT (HEALTH CARE); PATIENT SATISFACTION; POLICY MAKING; QUESTIONNAIRES; REFERRAL AND CONSULTATION; REPRODUCIBILITY OF RESULTS; UNITED STATES; UTILIZATION REVIEW;

EID: 0032939405     PISSN: 08848734     EISSN: None     Source Type: Journal    
DOI: 10.1046/j.1525-1497.1999.00336.x     Document Type: Article

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