메뉴 건너뛰기




Volumn 5, Issue 3, 2007, Pages 188-204

Improving service management in outsourced IT operations

Author keywords

Communication technologies; Hong Kong; Outsourcing; Universities

Indexed keywords


EID: 57849155992     PISSN: 14725967     EISSN: 17410983     Source Type: Journal    
DOI: 10.1108/14725960710775072     Document Type: Article
Times cited : (5)

References (21)
  • 1
    • 84986059275 scopus 로고    scopus 로고
    • The importance of management information systems
    • Adeoti-Adekeye, W.B. (1997), “The importance of management information systems”, Library Review, Vol. 46 No. 5, pp. 318-27.
    • (1997) Library Review , vol.46 , Issue.5 , pp. 318-327
    • Adeoti-Adekeye, W.B.1
  • 5
    • 84875649158 scopus 로고    scopus 로고
    • paper presented at Telemanagement-Forum
    • eTOM (2006), “Enhanced telecom operations map (eTOM)”, paper presented at Telemanagement-Forum, available at: www.tmforum.org.
    • (2006) Enhanced telecom operations map (eTOM)
  • 10
    • 84881163072 scopus 로고    scopus 로고
    • IBM, : www-306.ibm.com/software/tivoli/products/monitor/.
    • ITM (2006), IBM Tivoli Monitoring, IBM, available at: www-306.ibm.com/software/tivoli/products/monitor/.
    • (2006) IBM Tivoli Monitoring
  • 11
    • 21144442839 scopus 로고    scopus 로고
    • Management of records in Nigerian universities - problem and prospects
    • Iwhiwhu, E. (2005), “Management of records in Nigerian universities - problem and prospects”, The Electronic Library, Vol. 23 No. 3, pp. 345-55.
    • (2005) The Electronic Library , vol.23 , Issue.3 , pp. 345-355
    • Iwhiwhu, E.1
  • 18
    • 85019739881 scopus 로고    scopus 로고
    • IBM, : www-306.ibm.com/software/tivoli/products/netview/.
    • Netview (2006), IBM Netview, IBM, available at: www-306.ibm.com/software/tivoli/products/netview/.
    • (2006) IBM Netview
    • Netview, N.1
  • 19
    • 33847419217 scopus 로고    scopus 로고
    • et al paper presented at Military Communications Conference, MILCOM 2005, IEEE, -
    • Stanley, J.E.et al. (2005), “Correlating network services with operational mission impact”, paper presented at Military Communications Conference, MILCOM 2005, IEEE, Vol. 1, pp. 162-8.
    • (2005) Correlating network services with operational mission impact , vol.1 , pp. 162-168
    • Stanley, J.E.1
  • 20
    • 33751084034 scopus 로고    scopus 로고
    • IBM, : www-306.ibm.com/software/tivoli/products/enterpriseconsole/.
    • TEC (2006), IBM Tivoli Enterprise Console, IBM, available at: www-306.ibm.com/software/tivoli/products/enterpriseconsole/.
    • (2006) IBM Tivoli Enterprise Console
  • 21
    • 0032667863 scopus 로고    scopus 로고
    • Three keys to developing and integrating telecommunications service management systems
    • Wade, V. and Lewis, D. (1999), “Three keys to developing and integrating telecommunications service management systems”, IEEE Communications Magazine, pp. 140-6.
    • (1999) IEEE Communications Magazine , pp. 140-146
    • Wade, V.1    Lewis, D.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.