SOA-based integration of IT service management applications

Proceedings - 2005 IEEE International Conference on Web Services, ICWS 2005

Volumn 2005, Issue , 2005, Pages 785-786

  Mayerl, Christian ^a   Vogel, Tobias ^a   Abeck, Sebastian ^a  

^a UNIVERSITY OF KARLSRUHE   (Germany)

Author keywords

[No Author keywords available]

Indexed keywords

IT SERVICE; MANAGEMENT APPLICATIONS; OPERATIONAL PROCESSES; SERVICE ORIENTED ARCHITECTURE (SOA);

ADMINISTRATIVE DATA PROCESSING; INDUSTRIAL MANAGEMENT; INFORMATION ANALYSIS; INFORMATION TECHNOLOGY;

INFORMATION SERVICES;

EID: 33749051441     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/ICWS.2005.114     Document Type: Conference Paper

References (5)

1. G. Alonso, F. Casati, H. Kuno, V. Machiraju: Web Services - Concepts, Architectures and Applications, Berlin, Heidelberg, Springer-Verlag 2004.
2. Business Process Execution Language for Web Services, BEA, IBM, Microsoft, SAP, Siebel, 2003.http://www-106.ibm.com/developerworks/library/ws- bpel/
3. Office of Government Commerce (OCG): IT Infrastructure Library (ITIL) - Service Support (ISBN 0113300158), 2000; Service Delivery (ISBN 0113300174), 2001; Planning to Implement Service Management (ISBN 0113308779), 2002; Application Management (ISBN 0113308663), 2002.
4. C. Mayerl, S. Link, M. Racke, S. Popescu, T. Vogel, O. Mehl, S. Abeck: Methode für das Design von SLA-fähigen IT-Services, GI-Fachtagung KIVS, Kaiserslautern, 2005.
5. G. Dreo Rodosek, H.-G. Hegering: IT-Dienstmanagement: Herausforderungen und Lösungsansätze, Praxis der Informationsverarbeitung und Kommunikation, 2/04, K. G. Saur, 2004.