A web-based customer support knowledge base system

Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

Volumn 5177 LNAI, Issue PART 1, 2008, Pages 349-361

  Wood, S ^a   Howlett, R J ^a  

^a UNIVERSITY OF BRIGHTON   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

SALES; WEBSITES;

CUSTOMER SUPPORT; DESIGN AND IMPLEMENTATIONS; EXPERT KNOWLEDGE; IN-HOUSE SYSTEMS; KNOWLEDGE BASE; SUPPORT FACILITIES; USER PROBLEMS; WORLD WIDE WEBS (WWW);

KNOWLEDGE BASED SYSTEMS;

EID: 57849101705     PISSN: 03029743     EISSN: 16113349     Source Type: Book Series    
DOI: 10.1007/978-3-540-85563-7_47     Document Type: Conference Paper

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