Perceptions of download delays: Relation to actual waits, web site abandoning, and stage of delay

Service Industries Journal

Volumn 28, Issue 10, 2008, Pages 1415-1429

  Dabholkar, Pratibha A ^a   Sheng, Xiaojing ^a  

^a UNIVERSITY OF TENNESSEE   (United States)

Author keywords

Abandoning web sites; Download delay; Nonlinear relationship; Perceptions of waiting; Stage of delays; Time pressure

Indexed keywords

INTERNET; NONLINEARITY; PERCEPTION;

EID: 57649174896     PISSN: 02642069     EISSN: 17439507     Source Type: Journal    
DOI: 10.1080/02642060802120166     Document Type: Article

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