E-customer service capability and value creation

Service Industries Journal

Volumn 28, Issue 9, 2008, Pages 1293-1306

  Eng, Teck Yong ^a  

^a BOURNEMOUTH UNIVERSITY   (United Kingdom)

Author keywords

Customer experience; e customer service capability; Value creation

Indexed keywords

E-COMMERCE; INTERNET; MARKETING; SERVICE SECTOR;

EID: 57549086994     PISSN: 02642069     EISSN: 17439507     Source Type: Journal    
DOI: 10.1080/02642060802230163     Document Type: Article

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