E-government service delivery performance: An adaption of the balanced scorecard to the public sector

Journal of Electronic Commerce in Organizations

Volumn 6, Issue 2, 2008, Pages 11-28

  Lawson Body, Assion ^a   Keengwe, Jared ^a   Mukankusi, Laurence ^a   Illia, Abdou ^b   Miller, Glenn ^a  

^a UNIVERSITY OF NORTH DAKOTA   (United States)

^b EASTERN ILLINOIS UNIVERSITY   (United States)

Author keywords

Balanced scorecard approach; Citizen access; E learning; Electronic government; Electronic services; Online government; Online performance; Public sector; Veterans; Web site content

Indexed keywords

E-LEARNING; INFORMATION SERVICES; WEB CRAWLER; WEBSITES;

BALANCED SCORECARD APPROACH; CITIZEN ACCESS; ELECTRONIC GOVERNMENT; ELECTRONIC SERVICES; ON-LINE PERFORMANCE; ONLINE GOVERNMENT; PUBLIC SECTOR; VETERANS; WEB SITE CONTENTS;

GOVERNMENT DATA PROCESSING;

EID: 56849102701     PISSN: 15392937     EISSN: 15392929     Source Type: Journal    
DOI: 10.4018/jeco.2008040102     Document Type: Article

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