Using Mode 2 soft systems methodology in the teaching and assessment of the 'practical' content in undergraduate hospitality degrees

Journal of Hospitality, Leisure, Sport and Tourism Education

Volumn 7, Issue 2, 2008, Pages 34-44

  Turner, Mike ^a  

^a UNIVERSITY OF PLYMOUTH   (United Kingdom)

Author keywords

Hospitality management education; Mode 2 soft systems

Indexed keywords

EID: 56649095677     PISSN: None     EISSN: 14738376     Source Type: Journal    
DOI: 10.3794/johlste.72.173     Document Type: Article

References (26)

1. Ackoff, R. L., & Emery, F. E. (1972). On purposeful systems. London: Tavistock Publications.
2. Alexander, M. (2007). Reflecting on changes in operational training in UK hospitality degree programmes. International Journal of Contemporary Hospitality Management, 19(3), 211-220. doi:10-1108/ 09596110710739912
3. Ball, S., Jones, P., Kirk, D., & Lockwood, A. (2003). Hospitality Operations: A systems approach. London: Continuum.
4. Beishon, J., & Peters, G. (Eds.). (1982). Systems Behaviour (3rd ed.). Open University set book. London: Harper & Row.
5. Brotherton, B. (1999). Towards a definitive view of the nature of hospitality and hospitality management. International Journal of Contemporary Hospitality Management, 11(4), 165 - 173. doi:10.1108/09596119910263568
6. Brotherton, B., & Wood, R. (2000). Hospitality and Hospitality Management. In C. Lashley and A. Morrison (Eds.), In search of hospitality: Theoretical perspectives and debates (pp 134-156). Oxford: Butterworth Heinemann.
7. Brotherton, B., & Wood, R. C. (Eds.). (2008). The Sage Handbook of Hospitality Management. London: Sage.
8. Checkland, P. (1981). Systems Thinking, Systems Practice. Chichester: Wiley.
9. Checkland, P., & Scholes, J. (1990). Soft Systems Methodology in Action. Chichester: Wiley.
10. Cole, G.A. (1996). Management: Theory and Practice (5th ed.). London: Letts Educational.
11. Ingram, H. (2000). Using soft systems methodology to manage hotels: A case study. Managing Service Quality, 10(1), 6-10. doi: 10.1108/09604520010307003
12. Johns, N., & Teare, R. (1995). Change, opportunity and the new operations management curriculum. International Journal of Contemporary Hospitality Management, 7(5), 4-8. doi:10.1108/ 09596119510090726
13. Jones, P. (2004). Finding the Hospitality Industry? Or finding Hospitality Schools of Thought? Journal of Hospitality, Leisure, Sport and Tourism Education, 3(1), 33-45.
14. Kirk, D. (1995). Hard and soft systems: A common paradigm for operations management. International Journal of Contemporary Hospitality Management, 7(5), 13-16. doi:10.1108/0959611951009070
15. Kirk, D., & Pine, R. (1998). Research in hospitality systems and technology. International Journal of Hospitality Management, 17(2), 203-217. doi:10.1016/S0278-4319(98)00016-4
16. Kreher, H. (1994). Some recurring themes in using soft systems methodology. Journal of the Operational Research Society, 45(11), 1293-1303.
17. Lashley, C. (2000). In search of hospitality: Theoretical Perspectives and Debates. International Journal of Hospitality Management, 19(1), 3-15. doi:10.1016S0278-4319(99)00035-3
18. Lashley, C., & Morrison, A. (Eds.). (2000). In search of hospitality: theoretical perspectives and debates. Oxford: Butterworth-Heinemann.
19. Levitt, T. (1972, September-October). Production-line approach to service. Harvard Business Review, 41-52.
20. Pickworth, J. R. (1988). Service delivery systems in the foodservice industry. International Journal of Contemporary Hospitality Management, 7(1), 43-62.
21. Quality Assurance Agency (2007). Subject benchmark statement: hospitality, leisure, sport and tourism: Draft for consultation. June 2007. Gloucester: QAA.
22. Rimmington, M. (1999). Vocational education: Challenges for hospitality management in the new millennium. International Journal of Contemporary Hospitality Management, 11(4), 186-191. doi:10.1108/ 09596119910263595
23. Slattery, P. (2002). Finding the Hospitality Industry. Journal of Hospitality, Leisure, Sport and Tourism Education, 1(1), 19-28.
24. Southern, G. (1999). A systems approach to performance measurement in hospitality International Journal of Contemporary Hospitality Management, 11(7), 366-376. doi:10.1108/09596119910293277
25. Turner, M. (1991). HCIMA Distance learning pack- food and beverage management. London: HCIMA.
26. Vickers, G (1965). The Art of Judgement. London: Harper & Row.