Mining e-mail messages: Uncovering interaction patterns and processes using e-mail logs

International Journal of Intelligent Information Technologies

Volumn 4, Issue 3, 2008, Pages 27-45

  van der Aalst, Wil M P ^a,c   Nikolov, Andriy ^b  

^a EINDHOVEN UNIVERSITY OF TECHNOLOGY   (Netherlands)

^b OPEN UNIVERSITY   (United Kingdom)

^c QUEENSLAND UNIVERSITY OF TECHNOLOGY   (Australia)

Author keywords

Computer supported cooperative work; E mail mining; Process mining; Social network analysis; Workflow management

Indexed keywords

COMPUTER SUPPORTED COOPERATIVE WORK; DATA MINING; SOCIAL NETWORKING (ONLINE); WORK SIMPLIFICATION;

ANALYSIS TECHNIQUES AND TOOLS; E-MAIL MINING; HISTORIC INFORMATION; INTERACTION PATTERN; PROCESS MINING; SOCIAL STRUCTURE; WORKFLOW MANAGEMENT SYSTEMS; WORKFLOW MANAGEMENTS;

ELECTRONIC MAIL;

EID: 56349104243     PISSN: 15483657     EISSN: 15483665     Source Type: Journal    
DOI: 10.4018/jiit.2008070102     Document Type: Article

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