Performance measurement: Learning from the past and projecting the future

Measuring Business Excellence

Volumn 12, Issue 4, 2008, Pages 67-72

  Bourne, Mike ^a  

^a CRANFIELD UNIVERSITY   (United Kingdom)

Author keywords

Balanced scorecard; Business performance; Performance measures

Indexed keywords

EID: 55649116003     PISSN: 13683047     EISSN: None     Source Type: Journal    
DOI: 10.1108/13683040810919971     Document Type: Review

References (19)

1. Bourne, M.C.S. (2004), "The performance planning value chain", in Bourne, M.C.S. (Ed.), The Handbook of Performance Measurement, 3rd ed., Wolters Kluwer, Amsterdam, pp. 605-12.
2. Bourne, M.C.S. and Bourne, P.A. (2007), Balanced Scorecard - Instant Manager, Hodder, London.
3. Bourne, M.C.S., Franco-Santos, M., Pavlov, A., Martinez, V. and Lucianetti, L. (2008), "Performance management practices and their impact on organisational performance: Implications for HR and performance measurement research", Proceedings of the 15th EuroMA Conference, Groningen, 15-18 June.
4. Bourne, M.C.S., Mills, J.F., Wilcox, M., Neely, A.D. and Platts, K.W. (2000), "Designing, implementing and updating performance measurement systems", International Journal of Operations & Production Management, Vol. 20 No. 7, pp. 754-71.
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7. Franco, M. and Bourne, M.C.S. (2004), "Are strategic performance measurement systems really effective?", Proceedings of the 11th EurOMA Annual Conference, Fontainebleau, 27-29 June.
8. Franco-Santos, M., Bourne, M. and Huntington, R. (2004), "Executive pay and performance measurement practices in the UK", Measuring Business Excellence, Vol. 8 No. 3, pp. 5-11.
9. Hope, J. and Fraser, R. (2003), Beyond Budgeting: How Managers Can Break Free of the Annual Performance Trap, Harvard Business School Press, Harvard, MA.
10. Kaplan, R.S. and Norton, D.P. (1992), "The Balanced Scorecard - measures that drive performance", Harvard Business Review, January/ February, pp. 71-9.
11. Kennerley, M. and Neely, A. (2002), "A framework of the factors affecting the evolution of performance measurement systems", International Journal of Operations & Production Management, Vol. 22 No. 11, pp. 1222-45.
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14. Martinez, V., Kennerley, M., Harpley, R., Wakelen, R., Hart, K. and Webb, J. (2006), "Impact of performance measurement and management systems", report, EPSRC, Swindon.
15. Pavlov, A. and Bourne, M.C.S. (2007a), "Using performance measurement as an instrument of change: The micro aspects of 'managing though measures'", Proceedings of the 3rd International Conference on Organizational Routines, Strasbourg.
16. Pavlov, A. and Bourne, M.C.S. (2007b), "Responding to contemporary challenges in performance management: Measuring organizational routines", Proceedings of the 14th International Annual EurOMA Conference, Ankara.
17. Pavlov, A. and Bourne, M.C.S. (2007c), "Understanding the foundations of 'managing through measures': The impact of performance measurement on organizational processes", Proceedings of the 4th Conference on Performance Measurement and Management Control, Nice.
18. Simons, R. (1991), "Strategic orientation and top management attention to control systems", Strategic Management Journal, Vol. 12, pp. 49-62.
19. Schneiderman, A. (1987), "The first Balanced Scorecard", available at: www.schneiderman.com/.