Skills and competencies needed for the hong kong hotel industry:The perspective of the hotel human resources manager

Journal of Human Resources in Hospitality and Tourism

Volumn 3, Issue 1, 2004, Pages 3-18

  Chan, Benny ^a   Coleman, Marianne ^b  

^a HONG KONG POLYTECHNIC UNIVERSITY   (Hong Kong)

^b UNIVERSITY OF LONDON   (United Kingdom)

Author keywords

Educational qualifications; Hotel expectations; Human resource managers; Skills and competencies

Indexed keywords

EID: 53849105315     PISSN: 15332845     EISSN: 15332853     Source Type: Journal    
DOI: 10.1300/J171v03n01_02     Document Type: Article

References (34)

1. Anon, (1999), “Occupancy rate increased 5% when compared with last year”, Oriental Daily, September 29th, from World Wide Web: http://www.orientaldaily.com.hk
2. Anon, (2000), “Improve service quality”, Economic Daily, October 17th.
3. AR TS (1998), Association of Retailers and Tourism Services Annual Report.
4. Batts, D. (2000), “Hotel values profit from service”, Hospitality, pp. 32-34.
5. Black, T. R. (1999), Doing quantitative research in the social sciences, London: SAGE Publications Ltd.
6. Boyatzis, R. E. (1982), The competent manager: a model for effective performance, New York: Wiley.
7. Chan, F. and Gould, V. (2001), “Jobless rate rises to 5.5pc”, South China Morning Post, November 20 (http://www.scmp.com/toppage)
8. Churchill, G. A. Jr. (1996), Basic marketing research, United States: The Dryden Press
9. Fletcher, S. W. (1990), “Hotel/Motel Administration (Field of study)”, In A. S. Knowles (Ed.)The international encyclopaedia of higher education. San Francisco: Jossey-Bass
10. Go, F. (1990), “Tourism and Hospitality Management: New Horizon”, Journal of European Industrial Training, Vol. 3, pp. 43-48.
11. Gronroos, C. (1989), Service Management Principles. Working Paper 90:1, Service Research Centre, University of Karlstad, Sweden.
12. HKTA, (1998), Annual Report 1998, Hong Kong Tourist Association.
13. HKTA, (1998), Hotel, Catering and Tourism Courses Directory 1998, Hong Kong: Hong Kong Tourist Association.
14. HKTB, (2001), Hotel Supply Situation No.3 2001. Hong Kong: Hong Kong Tourism Board
15. Hobson, J. S. P. and Bushell, R. (1994), “Conference Report: The Joint Australian National Education and Research Conferences 1994,” Journal of Travel Research, Vol./Issue: 332, pp. 50-52
16. Ineson, E. M. and Kempa, R. F. (1997), “Selecting students: is there an education-industry mismatch?”, International Journal of Contemporary Hospitality Management, 9 (3), pp. 128-141.
17. Jones, P. (1999), “Operational issues and trends in the hospitality industry”, International Journal of Hospitality Management, Vol. 18, pp. 427-442.
18. Lensch, C. (1997), “Competencies: The next generation”, Training and Development, 1, pp. 40-47.
19. Mullins, L. and Davies, I. (1991), “What makes for an effective hotel manager? International Journal of Contemporary Management, Vol. 3, No. 1, pp. 22-25.
20. HKCSD, “What makes for an effective hotel manager? International Journal of Contemporary Management, Vol. 3, No. 1, pp. 22-25 (2002) http://www.info.gov.hk/censtatd/eng/press/labour2.
21. HKCSD, “What makes for an effective hotel manager? International Journal of Contemporary Management, Vol. 3, No. 1, pp. 22-25 (2001) http://www.hktourismboard.com/
22. Pavesic, D. V. and Brymer, R. A. (1989), “Industry Retention/Attrition of Hospitality Graduates”, Hospitality Education and Research Journal, Vol. 13, No. 3, pp. 267-275.
23. Purcell, K. (1995), “Careers and Choices: Do Hospitality Management Educators produce the recruits the industry needs? Is the industry losing out in the competition”, International Journal of Contemporary Hospitality Management, Vol/Issue 7 7, pp. 7-8.
24. Ruddy, J. (1989), “Career development of hotel managers in Hong Kong”, International Journal of Hospitality Management, Vol. 8, No. 3, pp. 215-225.
25. Shepherd, M. (2000), “Hotel values profit from service”, Hospitality, pp. 32-34.
26. Siu, V. (1995), “Tracking Down Graduates”, Asian Hotel and Catering Times, July, pp. 51-54.
27. Siu, V. (1998), “Managing by competencies-a study on the managerial competencies of hotel middle managers in Hong Kong”, International Journal of Hospitality Management, 17 (3), pp. 253-273.
28. Tas, R. F. (1983), Competencies Important For Hotel Manager Trainees. Unpublished Doctoral Dissertation, Oklahoma State University.
29. Tas, R. F. (1988), “Teaching future managers”, The Cornell Hotel and Restaurant Administration Quarterly, 29 (2), pp. 41-43.
30. Tettero, J. H. J. P. and Viehoff, J. H. R. M. (1990), Marketing dienstverlenende organizaties-Beleid en uitvoering, Kluwer, Deventer, p. 36.
31. VTC. (1994), Vocational Training Council Report 19-94, Hong Kong: VTC.
32. Walklin, L. (1994), The assessment of performance and competency: a handbook for teachers and trainers, United Kingdom: Stanley Thornes (Publishers) Ltd.
33. Walsh, J. (1998), “Competency frameworks give companies the edge”, People Management, 14 (18), pg. 15.
34. Woodruffe, C. (1993), Assessment centres: identifying and developing competency. London: Institute of Personnel Management.