Under the knife: A national survey of six sigma programs in US healthcare organizations

International Journal of Health Care Quality Assurance

Volumn 21, Issue 6, 2008, Pages 535-547

  Feng, Qianmei ^a   Manuel, Chris M ^b  

^a University of Houston   (United States)

^b Quality Assurance Department   (United States)

Author keywords

Customer services quality; Health services; Performance levels; Six sigma; United States of America

Indexed keywords

ARTICLE; HEALTH CARE FACILITY; HEALTH CARE QUALITY; HUMAN; INFORMATION PROCESSING; MEDICATION ERROR; METHODOLOGY; TOTAL QUALITY MANAGEMENT; UNITED STATES;

DATA COLLECTION; HEALTH FACILITIES; HUMANS; MEDICATION ERRORS; PROCESS ASSESSMENT (HEALTH CARE); TOTAL QUALITY MANAGEMENT; UNITED STATES;

EID: 52949137368     PISSN: 09526862     EISSN: None     Source Type: Journal    
DOI: 10.1108/09526860810900691     Document Type: Article

References (22)

1. Benedetto, A.R., Dunnington, J.S. and Oxford-Zelenske, D. (2002), “Using six sigma to improve the film library”, Radiology Management, Vol. 24 No. 5.
2. Breyfogle, F.W. (2003), Implementing Six Sigma: Smarter Solutions Using Statistical Methods, 2nd ed., Wiley, New York, NY.
3. Buck, C. (2001), “Application of six sigma to reduce medical errors”, ASQ's 55th Annual Quality Congress Proceedings, pp. 739-42.
4. Cherry, J. and Seshadri, S. (2000), “Six sigma: using statistics to reduce process variability and costs in radiology”, Radiology Management, Vol. 22 No. 6, pp. 42-5.
5. Dusharme, D. (2001), “Six sigma survey: breaking through the six sigma hype”, available at: www.qualitydigest.com/nov01/html/sixsigmaarticle.html.
6. Elsberry, R.B. (2000), “Six sigma: applying a corporate model to radiology”, Decisions in Imaging Economics, Vol. 13 No. 7, pp. 56-66.
7. Hayes, B.J. (2007), “Six sigma critical success factors”, available at: www.isixsigma.com/library/content/c020415a.asp.
8. HIMSS (2007), Healthcare Information & Management Systems Society, available at: www.himss.org/ASP/aboutHimssHome.asp.
9. IIE (2007), Institute of Industrial Engineers, available at: www.iienet.org/.
10. Institute of Medicine (2000), To Err is Human: Building a Safer Health System, National Academy Press, Washington, DC.
11. Joint Commission on Accreditation of Healthcare Organizations (2006), “Facts about the joint commission”, available at: www.jointcommission.org/AboutUs/joint_commission_facts.htm.
12. Kapur, K.C. and Feng, Q. (2005), “Integrated optimization models and strategies for the improvement of the six sigma process”, Int. J. Six Sigma and Competitive Advantage, Vol. 1 No. 2, pp. 210-28.
13. National Committee of Quality Assurance (2006), The State of Health Care Quality, available at: www.ncqa.org/Communications/SOHC2006/SOHC_2006.pdf.
14. Pellicone, A. and Martocci, M. (2006), “Faster turnaround time”, Quality Progress, No. 39, pp. 31-6.
15. Pyzdek, T. (2003), The Six Sigma Handbook, Revised and Expanded: The Complete Guide for Greenbelts, Blackbelts, and Managers at All Levels, 2nd ed., McGraw-Hill, New York, NY.
16. Revere, L., Black, K. and Huq, A. (2004), “Integrating six sigma and CQI for improving patient care”, TQM Magazine, No. 16, pp. 105-13.
17. SHS (2007), Society for Health Systems, available at: www.shsweb.org/.
18. Stahl, R. and Pexton, C. (2003), “Healthcare's horizon: from incremental improvement to designing the future”, ASQ Six Sigma Forum Magazine, Vol. 2 No. 2, pp. 17-27.
19. Thomerson, L.D. (2002), “Six sigma intensified – is 99% good enough…?”, ASQ's 56th Annual Quality Congress Proceedings, pp. 297-300.
20. Trochim, W.M.K. (2001), The Research Methods Knowledge Base, 2nd ed., Atomic Dog Publishing, Mason, OH.
21. Welch, J.F., Murphy, E.F., Dammerman, D.D. and Opie, J.D. (1999), Letter to Our Share Owners, available at: www.ge.com/annual98/share/index.htm.
22. Yang, K. and El-Haik, B. (2003), Design for Six Sigma: A Roadmap for Product Development, McGraw-Hill, New York, NY.