The performativity of the service management discourse: "Value creating customers" in health care

Journal of Health, Organisation and Management

Volumn 22, Issue 5, 2008, Pages 510-528

  Nordgren, Lars ^a  

^a LUND UNIVERSITY   (Sweden)

Author keywords

Customer service management; Customers; Patients; Reasoning; Value analysis

Indexed keywords

EID: 52449125809     PISSN: 14777266     EISSN: None     Source Type: Journal    
DOI: 10.1108/14777260810898723     Document Type: Article

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