Automatic analysis of call-center conversations

International Conference on Information and Knowledge Management, Proceedings

Volumn , Issue , 2005, Pages 453-459

  Mishne, Gilad ^a   Carmel, David ^b   Hoory, Ron ^b   Roytman, Alexey ^b   Soffer, Aya ^b  

^a UNIVERSITY OF AMSTERDAM   (Netherlands)

^b IBM HAIFA RESEARCH LAB   (Israel)

Author keywords

Automatic speech recognition; Call centers

Indexed keywords

AUTOMATION; INFORMATION MANAGEMENT; INFORMATION RETRIEVAL; PARAMETER ESTIMATION; PROFESSIONAL ASPECTS; SPEECH PROCESSING; SPEECH RECOGNITION;

AUTOMATIC SPEECH RECOGNITION; CALL CENTERS; INCOMING CALL; KNOWLEDGE-MINING TOOL;

KNOWLEDGE BASED SYSTEMS;

EID: 33745799536     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1145/1099554.1099684     Document Type: Conference Paper

References (14)

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