메뉴 건너뛰기




Volumn 14, Issue 2, 2008, Pages 135-155

Student satisfaction surveys: The value in taking an historical perspective

Author keywords

Benchmarking; Feedback; Satisfaction; Student experience; Surveys

Indexed keywords


EID: 51249110121     PISSN: 13538322     EISSN: 14701081     Source Type: Journal    
DOI: 10.1080/13538320802278347     Document Type: Article
Times cited : (45)

References (27)
  • 3
    • 60949257725 scopus 로고    scopus 로고
    • Presentism and Properties
    • Bigelow, J. (1996) Presentism and Properties. Nous, 30, pp. 35-52.
    • (1996) Nous , vol.30 , pp. 35-52
    • Bigelow, J.1
  • 5
    • 0042916415 scopus 로고
    • A dynamic process model of service quality: From expectations to behavioural intentions
    • Boulding, W., Kalra, A., Staelin, R. and Zeithaml, V. A. (1993) A dynamic process model of service quality: From expectations to behavioural intentions. Journal of Marketing Research, 30:1, pp. 7-27.
    • (1993) Journal of Marketing Research , vol.30 , Issue.1 , pp. 7-27
    • Boulding, W.1    Kalra, A.2    Staelin, R.3    Zeithaml, V.A.4
  • 8
  • 10
    • 0007289498 scopus 로고
    • Measuring student satisfaction: A method of improving the quality of the student experience
    • Society for Research into Higher Education/Open University Press, Buckingham
    • Green, D., Brannigan, C., Mazelan, P. and Giles, L. (1994) Measuring student satisfaction: A method of improving the quality of the student experience. The Student Experience, Society for Research into Higher Education/Open University Press, Buckingham
    • (1994) The Student Experience
    • Green, D.1    Brannigan, C.2    Mazelan, P.3    Giles, L.4
  • 12
    • 35748978488 scopus 로고    scopus 로고
    • The development of an extended course experience questionnaire
    • Griffin, P., Coates, H., McInnis, C. and James, R. (2003) The development of an extended course experience questionnaire. Quality in Higher Education, 9:3, pp. 259-266.
    • (2003) Quality in Higher Education , vol.9 , Issue.3 , pp. 259-266
    • Griffin, P.1    Coates, H.2    McInnis, C.3    James, R.4
  • 13
  • 16
    • 51249085556 scopus 로고    scopus 로고
    • Students' biggest concern is feedback
    • Lipsett, A. (2007) Students' biggest concern is feedback. The Guardian
    • (2007) The Guardian
    • Lipsett, A.1
  • 20
    • 4744344523 scopus 로고    scopus 로고
    • National Statistics HMSO, London
    • National Statistics (2004) Social trends 34, p. 203. HMSO, London
    • (2004) Social Trends 34 , pp. 203
  • 21
    • 85068295205 scopus 로고    scopus 로고
    • Views from below: Academics coping with quality
    • Newton, J. (2002) Views from below: Academics coping with quality. Quality in Higher Education, 8:1, pp. 36-61.
    • (2002) Quality in Higher Education , vol.8 , Issue.1 , pp. 36-61
    • Newton, J.1
  • 22
    • 0003636998 scopus 로고
    • Society for Research into Higher Education and Open University Press, Buckingham
    • Scott, P. (1995) The meanings of mass higher education, Society for Research into Higher Education and Open University Press, Buckingham
    • (1995) The Meanings of Mass Higher Education
    • Scott, P.1
  • 25
    • 35748952466 scopus 로고    scopus 로고
    • Closing the Feedback Loop: Ensuring effective action from student feedback
    • Watson, S. (2003) Closing the Feedback Loop: Ensuring effective action from student feedback. Tertiary Education and Management, 9:2, pp. 145-157.
    • (2003) Tertiary Education and Management , vol.9 , Issue.2 , pp. 145-157
    • Watson, S.1
  • 26
    • 0142039499 scopus 로고    scopus 로고
    • Student Satisfaction: Towards an empirical deconstruction of the concept
    • Wiers Jenssen, J., Stensaker, B. and Grogaard, J. B. (2002) Student Satisfaction: Towards an empirical deconstruction of the concept. Quality in Higher Education, 8:2, pp. 183-195.
    • (2002) Quality in Higher Education , vol.8 , Issue.2 , pp. 183-195
    • Wiers Jenssen, J.1    Stensaker, B.2    Grogaard, J.B.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.