Understanding nurses' communication with patients in accident & emergency departments using a symbolic interactionist perspective

Journal of Advanced Nursing

Volumn 26, Issue 1, 1997, Pages 93-100

  Byrne, Geraldine ^a   Heyman, Robert ^b  

^a UNIVERSITY OF HERTFORDSHIRE   (United Kingdom)

^b NORTHUMBRIA UNIVERSITY   (United Kingdom)

Author keywords

Accident and emergency; Nurse patient communication; Symbolic interactionism

Indexed keywords

ACCIDENT; ANXIETY; ARTICLE; CULTURAL FACTOR; EMERGENCY NURSING; FEMALE; HEALTH PERSONNEL ATTITUDE; HUMAN; INTERPERSONAL COMMUNICATION; INTERVIEW; MALE; MALE NURSE; METHODOLOGY; NURSE PATIENT RELATIONSHIP; NURSING; PSYCHOLOGICAL ASPECT;

ACCIDENTS; ANXIETY; ATTITUDE OF HEALTH PERSONNEL; COMMUNICATION; CULTURAL CHARACTERISTICS; EMERGENCY NURSING; FEMALE; HUMANS; INTERVIEWS; MALE; NURSE-PATIENT RELATIONS; NURSES, MALE;

EID: 0031181041     PISSN: 03092402     EISSN: None     Source Type: Journal    
DOI: 10.1046/j.1365-2648.1997.1997026093.x     Document Type: Article

References (34)

1. Bocock R. (1974) Ritual in Industrial Society. Allen and Unwin. London.
2. Bond S. (1982) Communication in cancer nursing. In Recent Advances in Nursing 3: Cancer Nursing (Cahoon M.C. ed.), Churchill Livingstone, Edinburgh, pp. 3-30.
3. Byrne G.S. (1992) The accident and emergency department: nurses' priorities and patients' anxieties. Unpublished PhD thesis, University of Northumbria.
4. Blumer M. (1969) Symbolic Interactionism: Perspective and Method. Prentice Hall, Englewood Cliffs, New Jersey.
5. Burgess R.G. (1984) In the Field. An Introduction to Field Research. Routledge, London.
6. Burkitt I. (1991) Social Selves. Theories of the Social Formation of Personality. Sage, London.
7. Calnan M. (1984) Functions of the hospital emergency department. Journal of Emergency Medicine 2, 57-63.
8. Chapman G.E. (1983) Ritual and rational action in hospitals. Journal of Advanced Nursing 8, 13-20.
9. Chenitz W. & Swanson J. (1986) From Practice to Grounded Theory. Addison-Wesley, Menlo Park, California.
10. Clarke E. (1982) Patient health teaching needs. Journal of Emergency Nursing 10(3), 151-155.
11. Faulkner A. (1979) Monitoring nurse-patient communication on a ward. Nursing Times, Occasional Papers 75(23), 95-96.
12. Hayward J.C. (1975) Information - A Prescription Against Pain. Royal College of Nursing, London.
13. Heyman R. & Shaw M. (1984) Looking at relationships in nursing. In Understanding Nurses: The Social Psychology of Nursing (Skevington S. ed.), John Wiley, Chichester, pp. 29-47.
14. Jarrett N. & Payne S. (1995) A selective review of the literature on nurse-patient communication: has the patient's contribution been neglected? Journal of Advanced Nursing 22, 72-78.
15. Jeffery R. (1979) Normal rubbish: deviant patients in casualty departments. Sociology of Health and Illness 1(1), 90-107.
16. Macleod Clark J. (1982) Nurse-patient verbal interaction: an analysis of recorded conversations on selected surgical wards. Unpublished PhD thesis, University of London, London.
17. May C. (1990) Research on nurse-patient relationships: problems of theory, problems of practice. Journal of Advanced Nursing 15, 307-315.
18. Mead G.H. (1913) The social self. In Selected Writings: George Herbert Mead (Reck A.J. ed.), Chicago University Press, Chicago.
19. Mead G.H. (1924) The genesis of self and social control. In Selected Writings: George Herbert Mead (Reck A.J. ed.), Chicago University Press, Chicago.
20. Mead G.H. (1934) Mind, Self and Society. From the Standpoint of a Social Behaviourist. Chicago University Press, Chicago.
21. Mead G.H. (1964) On Social Psychology. Selected Papers (edited by Strauss A.), University of Chicago Press, Chicago.
22. Melia K. (1987) Learning and Working: The Occupational Socialisation of Nurses. Tavistock, London.
23. Meltzer M., Petras J.W. & Reynolds L.T. (1975) Symbolic Interactionism: Genesis, Varieties and Criticism. Kegan Paul, London.
24. Menzies I.E. (1970) The Functioning of Social Systems as a Defence Against Anxiety. Tavistock, London, Pamphlet No. 5.
25. Peterson M. (1988) The norms and values held by three groups of nurses concerning psychosocial nursing practice. International Journal of Nursing Studies 25(2), 85-103.
26. Roth J. (1972) Some contingencies of the moral evaluation and control of clientele: the case of the hospital emergency service. American Journal of Sociology 77(5), 839-855.
27. Smith P. (1991) The Emotional Labour of Nursing. Macmillan, London.
28. Stockwell F. (1972) The Unpopular Patient. Royal College of Nursing, London.
29. Strauss A. & Corbin J. (1990) Basics of Qualitative Research. Grounded Theory Procedures and Techniques. Sage, London.
30. Stryker S. (1981) Symbolic interactionism: themes and variations. In Social Psychology: Sociological Perspectives (Rosenberg M. & Turner R.H. eds), Basic Books, New York, p. 20.
31. Sundeen S.J., Stuart G.W., Rankin E.A. & Cohen S.A. (1994) Nurse-Client Interaction. Implementing the Nursing Process 5th edn. C.V. Mosby, St Louis.
32. Thompson D. (1989) A randomised controlled trial of in-hospital nursing support for first time myocardial infarction patients and their partners: effects on anxiety and depression. Journal of Advanced Nursing 14, 291-297.
33. Wilson-Barnett J. (1980) Anxiety for hospitalised patients. Royal Society of Health Journal 101, 118-122.
34. Wood K.M. (1979) Nurse-Patient Communication in an Accident Department. Unpublished MSc thesis, Manchester University, Manchester.