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Volumn 36, Issue 4, 2008, Pages 467-482

An artificial neural network approach to hotel employee satisfaction: The case of China

Author keywords

ANN; Case study; China; Employee satisfaction; Hotel

Indexed keywords


EID: 50049124497     PISSN: 03012212     EISSN: None     Source Type: Journal    
DOI: 10.2224/sbp.2008.36.4.467     Document Type: Article
Times cited : (18)

References (21)
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  • 2
    • 50049128300 scopus 로고    scopus 로고
    • Chinese Tourism Administration Bureau, Retrieved 7 January, 2006, from
    • Chinese Tourism Administration Bureau. (2005). Human resources report of China tourism. Retrieved 7 January, 2006, from http://www.cta.gov.cn
    • (2005) Human resources report of China tourism
  • 3
    • 33747372859 scopus 로고
    • Internal marketing and organizational behavior: A partnership in developing customer conscious employees at every level
    • George, W. R. (1990). Internal marketing and organizational behavior: A partnership in developing customer conscious employees at every level. Journal of Business Research, 20, 63-70.
    • (1990) Journal of Business Research , vol.20 , pp. 63-70
    • George, W.R.1
  • 5
    • 50049112855 scopus 로고    scopus 로고
    • Determining customer satisfaction from mobile phones: A neural network approach
    • Goode, M. M. H., & Davies, F. (2005). Determining customer satisfaction from mobile phones: A neural network approach. Journal of Marketing Management, 21, 755-778.
    • (2005) Journal of Marketing Management , vol.21 , pp. 755-778
    • Goode, M.M.H.1    Davies, F.2
  • 8
    • 34250735051 scopus 로고
    • The technique of measuring employee attitudes
    • Kornhauser, A. (1933). The technique of measuring employee attitudes. Personnel Journal, 9, 99-107.
    • (1933) Personnel Journal , vol.9 , pp. 99-107
    • Kornhauser, A.1
  • 11
    • 0009082649 scopus 로고    scopus 로고
    • The impact of gender on car buyer satisfaction and loyalty
    • Moutinho, L. (1996). The impact of gender on car buyer satisfaction and loyalty. Journal of Retailing and Consumer Services, 3(3), 135-144.
    • (1996) Journal of Retailing and Consumer Services , vol.3 , Issue.3 , pp. 135-144
    • Moutinho, L.1
  • 15
    • 50049131965 scopus 로고    scopus 로고
    • Bellingham, WA: Prentice Hall College Division
    • Robbins, S. P., & Coulter, M. (1996). Find management. Bellingham, WA: Prentice Hall College Division.
    • (1996) Find management
    • Robbins, S.P.1    Coulter, M.2
  • 20
    • 84986131408 scopus 로고    scopus 로고
    • Becoming an employer of choice: Assessing commitment in the hospitality workplace
    • Smith, K. (1996). Becoming an employer of choice: Assessing commitment in the hospitality workplace. An International Journal of Contemporary Hospitality Management, 8(6), 3-9.
    • (1996) An International Journal of Contemporary Hospitality Management , vol.8 , Issue.6 , pp. 3-9
    • Smith, K.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.